Technical Support Specialist - Hybrid

Placements24; Kimberley; Hybrid; CAD 42,000 - 66,000; Full time

Benefits offered by this job

Salary with bonuses

Hybrid work

Health insurance

Retirement plan

Training and certs

Job summary

Placements24 is seeking a skilled Technical Support Specialist to diagnose and resolve hardware, software and network issues for users in a hybrid work environment in Kimberley, BC. You will be the primary contact for technical queries, requiring solid technical acumen and excellent communication.

This role combines remote flexibility with essential in-office presence for hands-on support, team collaboration, and IT infrastructure maintenance, with opportunities for training and certifications.

Qualifications

• Proven experience as a Technical Support Specialist or similar role.
• Solid understanding of computer hardware, operating systems, and common software applications.
• Proficiency in network troubleshooting and basic network administration.
• Excellent problem-solving and analytical skills.
• Strong customer service orientation and communication abilities.
• Experience working within a hybrid setup is beneficial.

Responsibilities

• Provide first and second-level technical support to end-users.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and update software and hardware as needed.
• Document technical problems and their solutions in the support knowledge base.
• Assist with system administration tasks and IT infrastructure maintenance.
• Support users remotely and provide on-site assistance as required.

Skills

Technical support

Hardware troubleshooting

Networking basics

Customer service

Communication

Job description

About the Role

Our client is seeking a skilled Technical Support Specialist to provide crucial assistance within their hybrid work environment in Kimberley . This role involves diagnosing and resolving technical issues for users, ensuring seamless operation of IT systems and software. You will be a key point of contact for technical queries, requiring both strong technical acumen and excellent communication skills. This position offers a balanced approach to work, combining remote flexibility with essential in-office presence for hands-on support and team collaboration.

Key Responsibilities

• Provide first and second-level technical support to end-users.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and update software and hardware as needed.
• Document technical problems and their solutions in the support knowledge base.
• Assist with system administration tasks and IT infrastructure maintenance.
• Support users remotely and provide on-site assistance as required.

Requirements

• Proven experience as a Technical Support Specialist or similar role.
• Solid understanding of computer hardware, operating systems, and common software applications.
• Proficiency in network troubleshooting and basic network administration.
• Excellent problem-solving and analytical skills.
• Strong customer service orientation and communication abilities.
• Experience working within a hybrid setup is beneficial.

Benefits

• Competitive salary and potential for performance bonuses.
• Hybrid work arrangement providing flexibility and convenience in Kimberley .
• Comprehensive health insurance and retirement savings plan.
• Opportunities for technical training and certifications.
• A supportive and collaborative team environment focused on technical problem-solving.