Client Support Coordinator

Placements24; Kimberley; Hybrid; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary & bonuses

Hybrid work arrangement

Professional development opportunities

Health benefits

Job summary

Placements24 in Kimberley, Canada, is seeking a proactive Client Support Coordinator to join the team. You will manage client communications, coordinate support activities, and act as a liaison between clients and internal teams to ensure a seamless experience.

The role requires strong organizational abilities, excellent communication, and a customer-centric mindset to support clients and drive satisfaction in a hybrid work setup.

Qualifications

• Proven experience in client support, coordination, or a related role.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Proficiency in CRM software and project management tools.
• Ability to work collaboratively with various teams and manage multiple priorities.
• A customer-centric mindset with a passion for problem-solving.

Responsibilities

• Manage incoming client support requests and ensure timely resolution.
• Coordinate with internal departments (e.g., technical, sales) to address client needs.
• Maintain clear and consistent communication with clients regarding their support status.
• Track client issues and resolutions, ensuring data accuracy in the CRM.
• Proactively identify potential client issues and provide preventative solutions.
• Contribute to client success by ensuring a positive support experience.

Skills

Proven experience in client support

Strong organizational

Time-management skills

Excellent verbal and written

CRM software

Project management tools

Customer-centric mindset

Tools

CRM software

Project management tools

Job description

About the Role

Our client is seeking a proactive and organized Client Support Coordinator to join their team in Kimberley . This role is essential for ensuring our clients receive seamless support and achieve their goals when using our services. You will manage client communications, coordinate support activities, and act as a liaison between clients and internal teams. The ideal candidate possesses strong organizational skills, excellent communication abilities, and a dedication to client satisfaction, contributing to a collaborative and efficient support ecosystem within Kimberley .

Key Responsibilities

• Manage incoming client support requests and ensure timely resolution.
• Coordinate with internal departments (e.g., technical, sales) to address client needs.
• Maintain clear and consistent communication with clients regarding their support status.
• Track client issues and resolutions, ensuring data accuracy in the CRM.
• Proactively identify potential client issues and provide preventative solutions.
• Contribute to client success by ensuring a positive support experience.

Requirements

• Proven experience in client support, coordination, or a related role.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Proficiency in CRM software and project management tools.
• Ability to work collaboratively with various teams and manage multiple priorities.
• A customer-centric mindset with a passion for problem-solving.

Benefits

• Competitive salary with potential for performance-based bonuses.
• Flexible hybrid work arrangement for enhanced work-life balance.
• Opportunities for professional development and advancement.
• Comprehensive health benefits package.
• A dynamic and supportive work environment in Kimberley .