Remote Installation and Support Specialist

Placements24; Kimberley; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Performance bonuses

Comprehensive medical and retirement (

Professional development opportunities

Job summary

Placements24 is seeking a skilled Remote Installation and Support Specialist to join our virtual team, based in Kimberley, Canada. The role combines technical installation work with remote customer support in a hybrid on-site/remote setting.

You will guide customers through software and hardware installation, troubleshoot remote issues, and document interactions in the CRM while collaborating with internal teams to improve knowledge bases and product support.

Qualifications

• Experience in technical support, customer service, or IT installation.
• Strong understanding of software installation processes and basic hardware troubleshooting.
• Excellent communication and interpersonal skills; patient and helpful demeanor.
• Ability to work independently and manage time effectively in a hybrid remote/on-site model.
• Proficiency with remote access tools and ticketing systems.
• High school diploma or equivalent; relevant certifications are advantageous.

Responsibilities

• Guide customers remotely through the installation and configuration of software and hardware.
• Troubleshoot and resolve technical issues reported by clients via remote support channels.
• Provide clear, concise, and timely technical assistance to ensure customer satisfaction.
• Document all support interactions, resolutions, and installation procedures in the CRM system.
• Collaborate with internal teams to elevate complex issues and contribute to knowledge base development.
• Maintain up-to-date knowledge of products and services to provide effective support.

Skills

Technical support

Customer service

IT installation

Communication skills

Time management

Independent work

Remote access tools

Ticketing systems

Education

High school diploma or equivalent

Certifications advantageous

Tools

Remote access tools

Ticketing systems

Job description

About the Role

Our client is seeking a proficient Remote Installation and Support Specialist to join their virtual team, based in Kimberley. This hybrid role focuses on guiding customers through the successful installation and setup of our client's products, as well as providing ongoing remote technical support. You will be instrumental in ensuring a smooth customer journey from initial setup to ongoing utilization, troubleshooting issues efficiently and effectively. This position offers a unique blend of technical expertise and customer service, with the flexibility of a hybrid work arrangement.

Key Responsibilities

• Guide customers remotely through the installation and configuration of software and hardware.
• Troubleshoot and resolve technical issues reported by clients via remote support channels.
• Provide clear, concise, and timely technical assistance to ensure customer satisfaction.
• Document all support interactions, resolutions, and installation procedures in the CRM system.
• Collaborate with internal teams to elevate complex issues and contribute to knowledge base development.
• Maintain up-to-date knowledge of products and services to provide effective support.

Requirements

• Previous experience in technical support, customer service, or IT installation.
• Strong understanding of software installation processes and basic hardware troubleshooting.
• Excellent communication and interpersonal skills, with a patient and helpful demeanor.
• Ability to work independently and manage time effectively in a hybrid remote/on-site model.
• Proficiency with remote access tools and ticketing systems.
• High school diploma or equivalent; relevant certifications are advantageous.

Benefits

• Competitive salary with potential for performance bonuses.
• Hybrid work model offering flexibility and work-life balance.
• Comprehensive medical and retirement benefits.
• Opportunities for continuous learning and professional development.
• A collaborative and supportive team culture.