Head of Outbound Sales - Segment Leader

Lightspeed Commerce; Vancouver; On-site; CAD 150,000 - 170,000; Full time

Benefits offered by this job

Flexible paid time off

Remote work policies

Equity options

Pension plan contributions

Training opportunities

Wellness credit

Volunteer time off

MacBook purchase program

Enhanced parental leave

Job summary

Lightspeed Commerce is seeking a Manager, Outbound Sales to lead a West Coast-focused team in North America. You will own a defined segment, drive new customer acquisition, and manage pipeline from lead to close.

The role emphasizes coaching, onboarding, and ongoing development to accelerate reps’ productivity. The ideal candidate brings 2+ years of AE leadership in outbound sales, proficiency with Salesforce/Outreach, and a bias toward action in a fast-growth environment.

Qualifications

• Minimum 2 years of experience managing Account Executives in an outbound or full-cycle sales environment.
• Ability to own a segment or territory from pipeline generation through close with accountability for outcomes.
• Experience working cross-functionally to identify and resolve process gaps and align stakeholders.
• Proficiency with Salesforce, Outreach, or comparable sales engagement platforms.

Responsibilities

• Lead and manage a team of Account Executives responsible for the full sales cycle within a defined segment of North American accounts.
• Own segment-level pipeline, forecast accuracy, and monthly/quarterly MRR targets — taking full accountability from top-of-funnel through close.
• Manage overall pipeline health and drive consistent execution against activity, conversion, and revenue KPIs.
• Collaborate with SDR leadership to ensure a smooth, high-quality lead-to-deal handover process.

Skills

Sales leadership

Outbound sales

Pipeline management

Forecasting

CRM (Salesforce)

Sales engagement tools (Outreach)

Coaching

Hiring and onboarding

Cross-functional collaboration

English proficiency

Tools

Salesforce

Outreach

Job description

Lightspeed Commerce is seeking a Manager, Outbound Sales to lead a West Coast-focused team in North America. You will own a defined segment, drive new customer acquisition, and manage pipeline from lead to close.

The role emphasizes coaching, onboarding, and ongoing development to accelerate reps’ productivity. The ideal candidate brings 2+ years of AE leadership in outbound sales, proficiency with Salesforce/Outreach, and a bias toward action in a fast-growth environment.