Manager, Outbound Account Executive - West Coast

Lightspeed Commerce, Inc.; Calgary; On-site; CAD 150,000 - 170,000; Full time

Benefits offered by this job

Flexible work environment

Equity options

Pension plan contributions

Training opportunities

Health and wellness credit

Volunteer time off

Macbook purchase program

Job summary

Lightspeed Commerce, Inc. is seeking a Manager, Outbound Sales to lead a team serving the West Coast Territory in North America. You will own a defined segment, guide a team of Account Executives, and drive new customer acquisition with a data-driven approach.

You’ll hire, coach, and ramp reps, design onboarding programs, and push for continuous skill development while refining outbound processes and tools across the organization.

Qualifications

• Minimum 2 years of experience managing Account Executives in outbound or full-cycle sales.
• Proven ability to own a segment or territory from pipeline generation through close.
• Experience collaborating cross-functionally to remove blockers and improve tooling.
• Proficiency with Salesforce, Outreach or comparable platforms.

Responsibilities

• Lead and manage a team of Account Executives responsible for full sales cycle within defined North American segment.
• Own segment-level pipeline, forecast accuracy, and MRR targets with accountability from top-of-funnel to close.
• Manage pipeline health and drive execution against activity, conversion, and revenue KPIs.
• Collaborate with Sales Ops, Marketing, Enablement, and Product to streamline workflows.

Skills

People management

Forecasting

Cross-functional collaboration

Coaching

Outbound sales leadership

Sales strategy

English proficiency

Tools

Salesforce

Outreach

Job description

Hi there! Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Please note this role is based in British Columbia or Alberta.

Lightspeed is looking for a Manager, Outbound Sales to join our growing North American team. The Manager, Outbound Sales will manage a team supporting the West Coast Territory. In this role, you will own a defined segment of outbound sales, leading a team of Account Executives and driving new customer acquisition across a targeted account base. Lightspeed's Outbound team is in hyper-growth mode — our process has been refined and optimized, and now is the time to scale our reach with proven leaders at the helm.

What you’ll be doing:

Own Your Segment

• Lead and manage a team of Account Executives responsible for the full sales cycle within a defined segment of North American accounts
• Own segment-level pipeline, forecast accuracy, and monthly/quarterly MRR targets — taking full accountability from top-of-funnel through close
• Manage overall pipeline health and drive consistent execution against activity, conversion, and revenue KPIs
• Collaborate with SDR leadership to ensure a smooth, high-quality lead-to-deal handover process

Develop Your Team

• Hire, coach, and develop a high-performing team of Account Executives
• Partner with enablement teams to design and deliver onboarding programs for new hires, ensuring reps are ramped and productive as quickly as possible
• Drive ongoing skill development through rolling coaching, call reviews, pipeline inspection, and structured feedback loops
• Identify individual performance gaps and implement targeted development plans to increase team output and rep tenure

Optimize the Motion

• Refine and optimize current sales processes, including all tools used to connect, demo, and close new customers
• Work cross-functionally with Sales Ops, Marketing, Enablement, and Product to remove roadblocks, improve tooling, and streamline workflows
• Collaborate with regional and functional leaders on developing and executing the outbound strategy playbook
• Identify the best tools for list creation, outbound messaging, and deal execution

And a little bit of…

• Analyze sales forecasts, call volume, and pipeline health across the team and at the individual rep level
• Create new strategies to grow revenue streams and expand the team’s addressable market
• Ensure clear communication and handoff processes across the broader sales organization

How you’ll know you’re winning:

• Your team consistently meets or exceeds Net New MRR targets
• New hires ramp on schedule and hit productivity benchmarks within expected timelines
• Forecast accuracy is tight — projected scenarios reflect reality
• Average deal MRR trends upward over time as segment targeting sharpens
• Cross-functional partners consider you a go-to for process improvement and execution clarity

What you bring:

• Minimum 2 years of experience managing Account Executives in an outbound or full-cycle sales environment
• Demonstrated ability to own a segment or territory from pipeline generation through close — with a strong sense of personal accountability for outcomes
• Experience working cross-functionally to identify and resolve process gaps, improve tooling, and align stakeholders
• Proven ability to onboard, coach, and develop sales reps at multiple stages — new hire, developing, and high performer
• Proficiency with Salesforce, Outreach, or comparable sales engagement platforms
• Tech-savvy, with the ability to help team members who are less so
• Entrepreneurial and agile mindset with a bias toward action and comfort with ambiguity
• Experience with Retail or Hospitality point-of-sale systems is an asset
• Proficiency in English

Be a changemaker

You'll enjoy:

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies
• Equity options, because this is your company too
• Contributions to your pension plan. Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave to support growing families

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities.

At Lightspeed, we carefully consider a wide range of factors when determining compensation, including your skill set, qualifications, experience, and market data. These considerations can cause your compensation to vary. We reasonably expect the total compensation for this position to be in the range of $150,000 TO $170,000 CAD. Lightspeed also provides a variety of employee benefits including, but not limited to, medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave top-up, and paid time off.

Please note that this compensation information is solely for candidates hired to perform work within Ontario (update to BC if posted in Vancouver) and reflects the amount Lightspeed is willing to pay at the time of this posting. This role represents an existing vacancy at Lightspeed. Lightspeed uses artificial intelligence-enabled tools to support certain aspects of the recruitment process; all hiring decisions are made by our recruiting and hiring teams.

#LI-TL2

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.