Head of Auto & Retail Claims — Strategy & Growth

Zurich 56 Company Ltd; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A global insurance provider in Toronto is seeking a Head of Auto and Retail Claims to lead claims management strategies. The successful candidate will drive operational efficiency, foster a high-performing team, and manage critical stakeholder relationships. This leadership role requires extensive experience in the claims area and a collaborative approach to enhance customer satisfaction. Emphasizing diversity and well-being, the company offers a hybrid work model and generous leave policies.

Benefits

Comprehensive health and benefits plan

Minimum of four weeks of vacation

Access to training and development opportunities

Qualifications

• 10+ years of experience in the Claims area.
• 6+ years of management experience with a proven ability to lead teams.
• Proficient in analyzing loss trends and developing mitigation strategies.

Responsibilities

• Lead operational and financial performance of business units.
• Develop and implement strategies to enhance claim outcomes.
• Manage stakeholder relationships to maximize satisfaction.

Skills

Customer service and negotiation experience

Collaboration and relationship management skills

Analytical and problem-solving skills

Education

Bachelor’s Degree

Tools

Microsoft Office tools

Job description

A global insurance provider in Toronto is seeking a Head of Auto and Retail Claims to lead claims management strategies. The successful candidate will drive operational efficiency, foster a high-performing team, and manage critical stakeholder relationships. This leadership role requires extensive experience in the claims area and a collaborative approach to enhance customer satisfaction. Emphasizing diversity and well-being, the company offers a hybrid work model and generous leave policies.