Guest Services Attendant

Accor; Whistler; On-site; CAD 26,000 - 31,000; Full time

Benefits offered by this job

Subsidized staff accommodation

Complimentary meals

Employee Travel Program

Golf/Ski passes

Job summary

Fairmont Chateau Whistler is seeking a Guest Services Attendant to warmly greet guests, assist with luggage, and coordinate valet parking at our premier mountain resort. You will act as a friendly liaison, ensuring guests receive timely, courteous service and information on hotel amenities.

The role is full-time and permanent, with a starting hourly rate of CAD 18.80 and scheduled increases after 6 months and at year three to CAD 22.20. BC driver’s license required; Class 5 license mandatory.

Qualifications

• Previous guest service experience is an asset.
• A valid BC Driver’s license with a clean record is required.
• Class 5 driver's license is required.

Responsibilities

• Meet and greet guests, assist with luggage upon arrival and departure.
• Safely park valet vehicles and manage guest requests promptly and courteously.
• Liaise between hotel and guests, provide information on promotions, menus, hours, facilities, and rooms.

Skills

Guest service

Communication

Luggage handling

Hospitality mindset

Job description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Guest Services Attendant

First impressions are everything! Your engaging smile and personality are the essence of a great Guest Services Agent with Fairmont Hotels & Resorts. As you personally greet our Guests and assist them throughout the day, you will be empowered to deliver on our mission of "Turning moments into memories for our guests".

This is a full-time, permanentposition beginning as soon as possible.

Starting Rate of Pay:$18.80 per hour

We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $22.20.

Job Duties Include:

• Meeting and greeting guests, and helping them with their luggage upon arrival and departure
• Safely parking any valet vehicles
• Acting as a liaison between the hotel and our guests, responding to guest requests and concerns in a personal, prompt and courteous manner
• Knowledgeable about all hotel related information, including promotions, menus, hours of service, facilities, and guest rooms

• A valid BC Driver’s license with a clean record is required
• Class 5drivers’ license is required
• Previous experience in a Guest Service capacity is an asset

Job Perks & Benefits:

• Subsidized staff accommodationprovided
• Complimentary mealin our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverageat Fairmont & Accor properties worldwide
• Hotel leisure benefits including Golf/Ski passes

Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail].