Guest Services Captain

Fairmont; Whistler Village; On-site; CAD 29,000 - 34,000; Full time

Benefits offered by this job

Subsidized staff accommodation

Complimentary meals per shift

Employee Travel Program discounts

Job summary

Fairmont Chateau Whistler, nestled at the base of Blackcomb Mountain, two hours north of Vancouver, seeks a Guest Services Captain to lead our Guest Services team and elevate guest experiences. This permanent, full-time role starts December 2026 with an initial hourly rate of $20.95, rising over time with tenure.

Join a premier resort with skiing, golf, dining, and a renowned travel program. Responsibilities include supervising the team, addressing guest concerns, attending meetings, budgeting,

Qualifications

• Valid Class 5 BC Driver's License.
• Valid Class 4 BC Driver's License (preferred).
• Previous leadership experience in Guest Services.
• Previous Property Management System experience preferred.
• Proficient in MS Office.
• Subsidized staff accommodation provided.
• Complimentary meals in our staff cafeteria per shift.
• Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide.

Responsibilities

• Lead and supervise the Guest Services team while ensuring all service standards are followed.
• Handle guest concerns and react quickly, logging and notifying proper departments.
• Attend regularly scheduled departmental meetings.
• Assist in managing the departmental budget and scheduling colleagues accordingly.
• Balance operational, administrative and colleague needs.
• Assist guests regarding hotel facilities in an informative and helpful way.

Skills

Leadership experience

Guest services knowledge

Tools

MS Office

Property Management System

Job description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Job Description

Guest Services Captain

Be an ambassador for an exceptional guest experience as Guest Services Captain, where your passion for service will inspire your team and make our guests feel valued.

This is a permanent, full-timeposition, starting inDecember 2026.

Starting Rate of Pay:$20.95 per hour

We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $24.50.

Job Duties Include:

• Lead and supervise the Guest Services team while ensuring all service standards are followed
• Handle guest concerns and react quickly, logging and notifying proper departments
• Attend regularly scheduled departmental meeting
• Assist in managing the departmental budget and scheduling colleagues accordingly
• Balance operational, administrative and colleague needs
• Assist guests regarding hotel facilities in an informative and helpful way

Qualifications

• Valid Class 5 BC Drivers License
• Valid Class 4 BC Drivers License (preferred)
• Previous leadership experience in Guest Services
• Previous Property Management System experience preferred
• Proficient in MS Office
• Subsidized staff accommodationprovided
• Complimentary mealin our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverageat Fairmont & Accor properties worldwide

Additional Information

Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]
#CWMRSummer26