Front Office Night Manager

Accor; Whistler Village; On-site; CAD 65,000 - 69,000; Full time

Benefits offered by this job

Subsidized staff accommodation

Staff cafeteria meals

Job summary

Fairmont Chateau Whistler in Whistler, BC, is seeking a Front Office Night Manager to lead the overnight team and deliver superb guest service.

This full-time role offers a salary of 65,000–69,000 CAD gross annually and growth within Canada’s largest conference resort hotel, featuring ski-in, ski-out access, a championship golf course, and a vibrant dining program.

Ideal candidates have supervisory experience and strong leadership, communication, and problem-solving skills.

Qualifications

• Minimum of one year previous proven supervisory experience.
• Passion for guest service.
• Excellent written and verbal communication, interpersonal and leadership skills.
• Degree or Diploma in Hospitality Management is an asset.
• Experience with a hotel loyalty program is an asset.
• Subsidized staff accommodation provided.
• Complimentary meals in our staff cafeteria per shift.
• Access to the Employee Travel Program with discounts on room rates and F&B at Fairmont & Accor properties worldwide.

Responsibilities

• Familiar with all policies and procedures relating to the Front Desk, Security, Reservations, Royal Service, Guest Services, Health Club, Housekeeping and Night Audit.
• Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Be knowledgeable with all emergency procedures and ensure that they are kept current and adhered to in all areas.
• Conducts and coordinates timely reviews for the overnight team.
• Liaise with other departments to ensure the smooth management of operations, including Accounting with the balancing of accounts.
• Complete end-of-day reports,and balance day accounts for the Accounting department.
• Maintain accurate records of daily transactions, and prepare posting of adjustments and revenue write-offs.
• Ensure that a high level of guest satisfaction is achieved at all times and that complaints are handled efficiently.

Skills

Guest service

Leadership

Communication

Team supervision

Education

Hospitality management degree or diploma

Job description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Job Description

Front Office Night Manager

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your interpersonal strengths asNight Manager where you will lead, train, and recognize your team in support of exceptional guest service!

Salary Range:$65,000 - $69,000 gross annually, based on previous experience and education

This is a full-time, permanent position.

Job Duties Include:

• Familiar with all policies and procedures relating to the Front Desk, Security, Reservations, Royal Service, Guest Services, Health Club, Housekeeping and Night Audit.
• Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
• Assist guests regarding hotel facilities in an informative and helpful way
• Be knowledgeable with all emergency procedures and ensure that they are kept current and adhered to in all areas
• Conducts and coordinates timely reviews for the overnight team
• Liaise with other departments to ensure the smooth management of operations, including Accounting with the balancing of accounts
• Complete end-of-day reports,and balance day accounts for the Accounting department
• Maintain accurate records of daily transactions, and prepare posting of adjustments and revenue write-offs
• Ensure that a high level of guest satisfaction is achieved at all times and that complaints are handled efficiently

Qualifications

• Minimum of one year previous proven supervisory experience
• Passion for guest service
• Excellent written and verbal communication, interpersonal and leadership skills
• Degree or Diploma in Hospitality Management is an asset
• Experience with a hotel loyalty program an asset
• Subsidized staff accommodationprovided
• Complimentary mealin our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverageat Fairmont & Accor properties worldwide

Additional Information

Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail].

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