VIP Concierge

Accor; Whistler; On-site; CAD 30,000 - 42,000; Full time

Benefits offered by this job

Subsidized staff accommodation

Complimentary meal in staff cafeteria

Employee Travel Program

Golf/Ski passes

Job summary

Fairmont Chateau Whistler is seeking a VIP Concierge to deliver personalized luxury service for our valued guests from pre-arrival through post-departure. You will be the primary contact, anticipating needs and coordinating bespoke experiences to create memorable moments while upholding the highest standards of discretion.

This full-time, permanent role offers a dynamic hospitality environment at Canada’s premier mountain resort, with opportunities to collaborate across Front Office, Concierge,

Qualifications

• Previous experience in luxury hospitality, concierge, guest relations, butler service, or a similar guest-focused role preferred.
• Exceptional communication, interpersonal, and relationship-building skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Proactive problem solver with a passion for delivering outstanding guest experiences.
• Professional, discreet and highly detail-oriented.
• Comfortable working a flexible schedule, including evenings, weekends and holidays.

Responsibilities

• Serve as the dedicated concierge and primary point of contact for VIP guests, delivering personalized luxury service throughout the guest journey.
• Build meaningful guest relationships by anticipating needs, preferences, and expectations to create memorable experiences.
• Coordinate customized itineraries, dining reservations, transportation, wellness services, activities, and special requests.
• Deliver seamless arrival, in-stay, and departure experiences, ensuring every detail exceeds guest expectations.
• Partner closely with hotel departments to execute guest arrangements flawlessly and maintain exceptional service standards.
• Manage guest communications, requests, and service recovery with professionalism, discretion, and attention to detail.
• Act as a Lobby Ambassador, warmly welcoming guests, enhancing the overall resort experience, and fostering long-term guest loyalty.
• As a VIP Concierge, you will take ownership of the entire guest experience, working across various areas of the hotel, including Front Office, Concierge, Fairmont Gold, and Lobby Ambassador, to ensure a seamless and personalized experience for every guest.

Skills

Luxury hospitality

Guest relations

Concierge experience

Communication skills

Discretion

Job description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

As a VIP Concierge, you will deliver exceptional, personalized luxury service for our most valued guests from pre-arrival through post-departure. Acting as the primary point of contact throughout the guest journey, you will anticipate needs, coordinate bespoke experiences and create memorable moments while ensuring the highest standards of hospitality, discretion and guest satisfaction.

This role is ideal for a hospitality professional who is passionate about building meaningful guest relationships and providing seamless, world-class service.

This is afull-time, permanent position, startingas soon as possible.

Pay Range:$26.25 per hour

We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years.

Job Duties Include:

• Serve as the dedicated concierge and primary point of contact for VIP guests, delivering personalized luxury service throughout the guest journey.
• Build meaningful guest relationships by anticipating needs, preferences, and expectations to create memorable experiences.
• Coordinate customized itineraries, dining reservations, transportation, wellness services, activities, and special requests.
• Deliver seamless arrival, in-stay, and departure experiences, ensuring every detail exceeds guest expectations.
• Partner closely with hotel departments to execute guest arrangements flawlessly and maintain exceptional service standards.
• Manage guest communications, requests, and service recovery with professionalism, discretion, and attention to detail.
• Act as a Lobby Ambassador, warmly welcoming guests, enhancing the overall resort experience, and fostering long-term guest loyalty.
• As a VIP Concierge, you will take ownership of the entire guest experience, working across various areas of the hotel, including Front Office, Concierge, Fairmont Gold, and Lobby Ambassador, to ensure a seamless and personalized experience for every guest.

• Previous experience in luxury hospitality, concierge, guest relations, butler service, or a similar guest-focused role preferred.
• Exceptional communication, interpersonal, and relationship-building skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Proactive problem solver with a passion for delivering outstanding guest experiences.
• Professional, discreet and highly detail-oriented.
• Comfortable working a flexible schedule, including evenings, weekends and holidays.

Job Perks & Benefits:

• Subsidized staff accommodation provided
• Complimentary meal in our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
• Hotel leisure benefits including Golf/Ski passes

Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail].