Guest Services Pro — Mountain Resort (Full-Time)

Accor; Whistler Village; On-site; CAD 26,000 - 31,000; Full time

Benefits offered by this job

Subsidized staff accommodation

Complimentary staff meals

Access to Employee Travel Program

Job summary

Fairmont Chateau Whistler is seeking a Guest Services Agent to warmly welcome guests and assist them throughout their stay, helping with luggage and facilitating a smooth arrival and departure. This is a full-time permanent role starting as soon as possible.

The position offers an hourly starting rate of 18.80 CAD, with increases after 6 months and yearly up to 3 years, reaching 22.20 CAD. Prior guest service experience is an asset and staff meals and accommodations are provided.

Qualifications

• Valid BC driver's license with a clean record.
• Class 5 driver's license.
• Previous experience in a Guest Service capacity is an asset.
• Subsidized staff accommodation provided.

Responsibilities

• Meeting and greeting guests, and helping them with their luggage upon arrival and departure.
• Safely parking any valet vehicles.
• Acting as a liaison between the hotel and our guests, responding to guest requests and concerns in a personal, prompt and courteous manner.
• Knowledgeable about all hotel related information, including promotions, menus, hours of service, facilities, and guest rooms.

Skills

Guest service

Luggage assistance

Communication

Job description

Fairmont Chateau Whistler is seeking a Guest Services Agent to warmly welcome guests and assist them throughout their stay, helping with luggage and facilitating a smooth arrival and departure. This is a full-time permanent role starting as soon as possible.

The position offers an hourly starting rate of 18.80 CAD, with increases after 6 months and yearly up to 3 years, reaching 22.20 CAD. Prior guest service experience is an asset and staff meals and accommodations are provided.