Guest Services Captain

Fairmont Hotels & Resorts; Whistler; On-site; CAD 29,000 - 34,000; Full time

Benefits offered by this job

Subsidized staff accommodation

Complimentary meals in staff cafeteria

Employee Travel Program discounts

Golf/Ski passes

Job summary

Fairmont Chateau Whistler is seeking a Guest Services Captain to lead and inspire the team and ensure an exceptional guest experience. This permanent, full-time role begins in December 2026, with a starting rate of $20.95 per hour. Pay increases occur after 6 months and annually, reaching $24.50 at 3 years.

Join a premier mountain luxury resort offering ski-in/ski-out access, a top-tier dining program, and staff benefits including housing, meals, and travel perks within the Accor network.

Qualifications

• Leadership experience in guest services or hospitality teams.
• MS Office skills for reporting and scheduling.

Responsibilities

• Lead and supervise the Guest Services team while ensuring all service standards are followed.
• Handle guest concerns and react quickly, logging and notifying proper departments.
• Attend regularly scheduled departmental meetings.
• Assist in managing the departmental budget and scheduling colleagues accordingly.
• Balance operational, administrative and colleague needs.
• Assist guests regarding hotel facilities in an informative and helpful way.

Skills

Leadership experience

MS Office proficiency

Tools

Property Management System

Job description

Company Description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada's year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Job Description

Guest Services Captain

Be an ambassador for an exceptional guest experience as Guest Services Captain, where your passion for service will inspire your team and make our guests feel valued.

This is a permanent, full-time position, starting in December 2026.

Starting Rate of Pay: $20.95 per hour.

We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $24.50.

Job Duties Include

• Lead and supervise the Guest Services team while ensuring all service standards are followed
• Handle guest concerns and react quickly, logging and notifying proper departments
• Attend regularly scheduled departmental meeting
• Assist in managing the departmental budget and scheduling colleagues accordingly
• Balance operational, administrative and colleague needs
• Assist guests regarding hotel facilities in an informative and helpful way

Qualifications

• Valid Class 5 BC Drivers License
• Valid Class 4 BC Drivers License (preferred)
• Previous leadership experience in Guest Services
• Previous Property Management System experience preferred
• Proficient in MS Office

Job Perks & Benefits

• Subsidized staff accommodation provided
• Complimentary meal in our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
• Hotel leisure benefits including Golf/Ski passes

Additional Information

Visa Requirements

To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]

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