Guest Service Supervisor Pursuit Jasper Skytram

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A hospitality company in Jasper, AB, is seeking a Guest Service Supervisor to lead a team and enhance guest experiences. The role involves overseeing daily operations, handling guest inquiries, and ensuring high service standards. Ideal candidates will have hospitality experience and strong multitasking skills. This full-time position offers a competitive hourly wage and various employee perks.

Benefits

Free access to attractions

Discounts on hotel stays and dining

Subsidized mental health resources

Qualifications

• 2-4 years in hospitality with supervisory skills.
• Passionate about creating memorable experiences.
• Comfortable working on your feet in various outdoor conditions.

Responsibilities

• Supervise daily guest services operations.
• Handle guest inquiries and complaints via multiple channels.
• Monitor cash handling and prepare financial reports.

Skills

Hospitality experience

Strong computer proficiency

Multitasking ability

Conflict resolution skills

Ability to guide staff

Tools

Word

Excel

Point-of-Sale (POS)

Job description

Guest Service Supervisor – Pursuit Jasper Skytram

Pursuit Collection Jasper, AB — Full-time, $20.50 per hour. Location: Jasper, AB. Start date: February 11, 2025.

Overview

Your daily pursuit is leading a team dedicated to delivering an exceptional guest experience by overseeing operations, building your team, ensuring smooth communication, and fostering a welcoming, safe and enjoyable environment for all guests.

Compensation

Salary: $20.50 per hour

Start Date

Start date: February 11, 2025

Perks

• Join an inclusive, global team and make life-long connections.
• Free access to Pursuit attractions and 50% off for friends.
• Discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

Responsibilities

• Supervise the daily operations of the guest services team: allocation of stations, cash tills, and task assignments.
• Lead and guide the Guest Service team by assigning duties, scheduling breaks, and ensuring high levels of performance and guest satisfaction.
• Handle complex guest inquiries, complaints, and escalations through various channels (email, phone, in-person).
• Ensure all guest interactions are handled with professionalism and efficiency.
• Oversee the use of point-of-sale systems and SkyTram flight scheduling to ensure smooth operations and minimal wait times.
• Assist with onboarding, training, and ongoing development of Guest Services Agents to ensure team effectiveness and knowledge of procedures.
• Maintain communication with lift operators, ticket sales, group sales, and travel agents to ensure a consistent guest experience across touchpoints.
• Monitor cash handling procedures, assist with cash outs, prepare deposits, and assist in financial reporting.
• Oversee the preparation and validation of operational and financial reports.
• Address guest complaints and operational issues promptly, ensuring timely resolution or escalation to management when necessary.
• Assist with client and partner account balancing, ensuring proper documentation and communication for financial transactions.
• Monitor guest feedback and service delivery, identifying areas for improvement and providing guidance to agents.

Qualifications

• 2-4 years in hospitality with previous supervisory skills is an asset.
• Strong computer proficiency (Word, Excel, POS).
• Passionate about hospitality and creating memorable experiences for guests.
• Ability to guide staff, provide positive reinforcement, and encourage success.
• Strong ability to multitask and prioritize in a fast-paced environment.
• Conflict resolution and problem-solving skills, especially during stressful situations.
• Comfortable working on your feet for extended periods in indoor and outdoor environments at high altitudes; be prepared for all weather conditions.
• Secondary language skills are an asset.
• Criminal record check required to honor our commitment to be “Always Honest”.

Work Environment

Beautiful location in the Canadian Rockies. Independent and team-oriented; you'll work with colleagues from around the world and participate in team events. The environment includes indoor and outdoor settings, and physical activity (walking, stairs, bending, lifting up to 50 pounds with assistance) as required. Job duties may evolve with business needs.

Equal Opportunity Employer

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, gender, sexual orientation, disability, veteran status, or other protected characteristics. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team. If you require accommodation during the application process, contact our Talent Acquisition Team at [e-mail] or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, only applicants selected for further consideration will be contacted.