Guest Experience Supervisor Jasper Skytram

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

A premier lodge in Jasper is hiring a Guest Experience Supervisor to lead the guest services team. You will supervise daily operations, handle guest inquiries, and ensure high levels of service quality. The ideal candidate has 2-4 years of experience in hospitality, strong multitasking abilities, and a passion for creating memorable experiences. Join a team committed to exceptional guest service within an iconic setting in Alberta's stunning landscape.

Benefits

Free access to attractions

50% off for friends and family

Discounts on hotel stays and dining

Subsidized mental health resources

Qualifications

• 2-4 years in hospitality with supervisory experience desirable.
• Strong computer proficiency in Word, Excel, and POS systems.
• Ability to guide staff and provide positive reinforcement.

Responsibilities

• Supervise daily operations of the guest services team.
• Handle complex guest inquiries and escalate when necessary.
• Monitor guest feedback to identify service improvements.

Skills

Hospitality experience

Supervisory skills

Computer proficiency (Word, Excel, POS)

Multitasking

Conflict resolution

Job description

Guest Experience Supervisor Jasper Skytram

$21 an hour – Full‑time – Jasper, AB

At Pursuit, we create memorable guest experiences across our iconic destinations. This seasonal role (Spring/Summer 2026) focuses on leading the Guest Services team to deliver outstanding hospitality on the Skytram.

Role & Responsibilities

• Supervise daily operations of the guest services team, assigning stations, cash tills, and tasks.
• Lead and guide agents by scheduling duties, breaks, and ensuring high levels of performance and guest satisfaction.
• Handle complex guest inquiries, complaints, and escalations via email, phone, and in‑person channels.
• Ensure all guest interactions are handled with professionalism and efficiency.
• Oversee point‑of‑sale systems and Skytram flight scheduling to minimize wait times.
• Assist with onboarding, training, and ongoing development of Guest Services Agents.
• Maintain communication with lift operators, ticket sales, group sales, and travel agents for a consistent guest experience.
• Monitor cash handling procedures, assist with cash outs, deposits, and financial reporting.
• Prepare and validate operational and financial reports.
• Address guest complaints and operational issues promptly, escalating to management when necessary.
• Assist with client and partner account balancing and documentation for financial transactions.
• Monitor guest feedback and service delivery to identify improvements and guide agents.

Required Skills & Qualifications

• 2‑4 years in hospitality with supervisory experience desirable.
• Strong computer proficiency (Word, Excel, POS).
• Passionate about creating memorable guest experiences.
• Ability to guide staff, provide positive reinforcement, and encourage success.
• Strong multitasking and prioritization in a fast‑paced environment.
• Conflict resolution and problem‑solving skills under stress.
• Comfortable working on feet for extended periods in both indoor and outdoor settings at high altitudes; prepared for all weather conditions.
• Secondary language skills are an asset.
• Consent to a criminal record check, in line with Pursuit’s commitment to honesty.

Benefits & Perks

• Free access to Pursuit attractions.
• 50% off for friends and family.
• Discounts on hotel stays, dining, and retail.
• Subsidized mental health and wellness resources.

Equal Employment Opportunity

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.