Guest Experience Specialist — Front Desk

Pomeroy Lodging; Grande Prairie; On-site; CAD 24,796 - 30,307; Full time

Benefits offered by this job

Competitive wages and Health and Wellness benefit plan.

Paid on-the-job training with additional learning opportunities.

Growth and development opportunities.

Personal days: 5 per year after 90 days of employment.

Food and Beverage Discounts at Pomeroy owned restaurants.

Job summary

A leading hospitality company in Canada is seeking a Front Desk Agent to provide excellent customer service and create positive first impressions for guests. Responsibilities include managing guest check-ins and inquiries, coordinating reservations, and maintaining a welcoming environment. The ideal candidate will have post-secondary education in hospitality and previous front desk experience. Perks include competitive wages, health benefits, and growth opportunities.

Qualifications

• Minimum 1 year of experience in a Front Desk Position or similar guest service role.
• Technically proficient.
• Willingness to work various shifts including nights and weekends.

Responsibilities

• Provide friendly, attentive, and professional service to guests.
• Manage guest check-ins and check-outs efficiently.
• Coordinate guest reservations and manage inquiries.

Skills

Problem-solving

Organization

Friendly communication

Attention to detail

Multi-tasking

Education

Post-Secondary education in hotel/hospitality management

Tools

Opera PMS

Lightspeed PMS

Job description

A leading hospitality company in Canada is seeking a Front Desk Agent to provide excellent customer service and create positive first impressions for guests. Responsibilities include managing guest check-ins and inquiries, coordinating reservations, and maintaining a welcoming environment. The ideal candidate will have post-secondary education in hospitality and previous front desk experience. Perks include competitive wages, health benefits, and growth opportunities.