Guest Experience Specialist — Front Desk

Pomeroy Lodging; Grande Prairie; Presencial; CAD 24.796 - 30.307; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive wages and Health and Wellness benefit plan.

Paid on-the-job training with additional learning opportunities.

Growth and development opportunities.

Personal days: 5 per year after 90 days of employment.

Food and Beverage Discounts at Pomeroy owned restaurants.

Descripción de la vacante

A leading hospitality company in Canada is seeking a Front Desk Agent to provide excellent customer service and create positive first impressions for guests. Responsibilities include managing guest check-ins and inquiries, coordinating reservations, and maintaining a welcoming environment. The ideal candidate will have post-secondary education in hospitality and previous front desk experience. Perks include competitive wages, health benefits, and growth opportunities.

Formación

• Minimum 1 year of experience in a Front Desk Position or similar guest service role.
• Technically proficient.
• Willingness to work various shifts including nights and weekends.

Responsabilidades

• Provide friendly, attentive, and professional service to guests.
• Manage guest check-ins and check-outs efficiently.
• Coordinate guest reservations and manage inquiries.

Conocimientos

Problem-solving

Organization

Friendly communication

Attention to detail

Multi-tasking

Educación

Post-Secondary education in hotel/hospitality management

Herramientas

Opera PMS

Lightspeed PMS

Descripción del empleo

A leading hospitality company in Canada is seeking a Front Desk Agent to provide excellent customer service and create positive first impressions for guests. Responsibilities include managing guest check-ins and inquiries, coordinating reservations, and maintaining a welcoming environment. The ideal candidate will have post-secondary education in hospitality and previous front desk experience. Perks include competitive wages, health benefits, and growth opportunities.