Guest Experience Concierge

Germain Hôtels; Ottawa; Vor Ort; CAD 35.000 - 45.000; Vollzeit

Benefits dieser Stelle

Special travel rates

Creative and autonomous work environment

Access to a state-of-the-art gym

Zusammenfassung

A leading hotel chain in Ottawa is looking for a Guest Service Agent to provide exceptional customer service and ensure guests have a memorable stay. Responsibilities include managing check-ins, addressing guest requests, and collaborating with various departments. Candidates should possess excellent communication skills, a customer service orientation, and a positive attitude. Experience in hospitality and using OPERA PMS is a plus. Join us and enjoy travel perks and a creative work environment.

Qualifikationen

• Excellent communication skills are essential for engaging with guests.
• Customer service experience is crucial for enhancing guest experiences.
• Ability to remain calm and handle difficult situations effectively.

Aufgaben

• Manage check-in and check-out processes smoothly.
• Address guest requests with creativity and care.
• Resolve guest issues proactively and satisfaction-oriented.

Kenntnisse

Oral and written communication skills

Customer service orientation

Strong listening skills

Professionalism under pressure

Ausbildung

Diploma in Hospitality

Tools

OPERA PMS

Jobbeschreibung

A leading hotel chain in Ottawa is looking for a Guest Service Agent to provide exceptional customer service and ensure guests have a memorable stay. Responsibilities include managing check-ins, addressing guest requests, and collaborating with various departments. Candidates should possess excellent communication skills, a customer service orientation, and a positive attitude. Experience in hospitality and using OPERA PMS is a plus. Join us and enjoy travel perks and a creative work environment.