Guest Experience Concierge

Germain Hôtels; Ottawa; On-site; CAD 35,000 - 45,000; Full time

Benefits offered by this job

Special travel rates

Creative and autonomous work environment

Access to a state-of-the-art gym

Job summary

A leading hotel chain in Ottawa is looking for a Guest Service Agent to provide exceptional customer service and ensure guests have a memorable stay. Responsibilities include managing check-ins, addressing guest requests, and collaborating with various departments. Candidates should possess excellent communication skills, a customer service orientation, and a positive attitude. Experience in hospitality and using OPERA PMS is a plus. Join us and enjoy travel perks and a creative work environment.

Qualifications

• Excellent communication skills are essential for engaging with guests.
• Customer service experience is crucial for enhancing guest experiences.
• Ability to remain calm and handle difficult situations effectively.

Responsibilities

• Manage check-in and check-out processes smoothly.
• Address guest requests with creativity and care.
• Resolve guest issues proactively and satisfaction-oriented.

Skills

Oral and written communication skills

Customer service orientation

Strong listening skills

Professionalism under pressure

Education

Diploma in Hospitality

Tools

OPERA PMS

Job description

A leading hotel chain in Ottawa is looking for a Guest Service Agent to provide exceptional customer service and ensure guests have a memorable stay. Responsibilities include managing check-ins, addressing guest requests, and collaborating with various departments. Candidates should possess excellent communication skills, a customer service orientation, and a positive attitude. Experience in hospitality and using OPERA PMS is a plus. Join us and enjoy travel perks and a creative work environment.