Guest Experience Agent - Front Desk

Whitehorse Chamber; Canada; Hybrid; CAD 22,000 - 28,000; Full time

Job summary

Whitehorse Chamber is seeking a Front Desk Agent for a full-time hotel position in Canada. The role involves greeting guests, registering arrivals, and handling reservations, ensuring a smooth check-in and check-out experience.

You will provide information about hotel facilities and local attractions, manage payments and balances, and assist guests with special needs while maintaining a professional appearance and teamwork with other departments.

Qualifications

• Grade 12 or higher; higher education preferred.
• Hospitality management certificate is an asset.
• Knowledge of safe work procedures and guest conflict resolution.
• Basic knowledge of customer service procedures such as journey mapping.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about points of interest in the area.
• Process guests' departures, calculate charges and receive payments.
• Balance cash and complete balance sheets, cash reports and related forms.
• Maintain an inventory of vacancies, reservations and room assignments.
• Follow emergency and safety procedures.
• Clerical duties (faxing, filing, photocopying).
• Answer telephone and relay telephone calls and messages.
• Assist clients/guests with special needs.
• Contact customers to deliver requested wakeup calls.
• Provide customer service.

Skills

Customer service

Teamwork

Communication

Conflict resolution

Education

Grade 12 or higher

Certificate of hospitality management

Job description

Whitehorse Chamber is seeking a Front Desk Agent for a full-time hotel position in Canada. The role involves greeting guests, registering arrivals, and handling reservations, ensuring a smooth check-in and check-out experience.

You will provide information about hotel facilities and local attractions, manage payments and balances, and assist guests with special needs while maintaining a professional appearance and teamwork with other departments.