Guest Experience Specialist — Front Desk

Alberta; City of Cold Lake; Presencial; CAD 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free parking

On-site amenities

Accessibility accommodations

Mentorship and diversity training

Descripción de la vacante

Alberta is seeking a hotel desk clerk to register arriving guests, assign rooms, and manage reservations and inquiries. You will provide information on local facilities and points of interest, process check-outs and payments, and maintain accurate room occupancy records.

Strong customer service and a reliable, organized approach are essential for success. The role emphasizes welcoming guests, handling calls, and supporting a smooth front-desk operation in a fast-paced environment.

Formación

• Experience is an asset.

Responsabilidades

• Register arriving guests and assign rooms
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Answer telephone and relay telephone calls and messages
• Provide customer service

Conocimientos

Client focus

Efficient interpersonal skills

Judgement

Organized

Reliability

Team player

Educación

Secondary school graduation certificate

Descripción del empleo

Alberta is seeking a hotel desk clerk to register arriving guests, assign rooms, and manage reservations and inquiries. You will provide information on local facilities and points of interest, process check-outs and payments, and maintain accurate room occupancy records.

Strong customer service and a reliable, organized approach are essential for success. The role emphasizes welcoming guests, handling calls, and supporting a smooth front-desk operation in a fast-paced environment.