Guest Experience Specialist

Northland Properties; Castlegar; On-site; CAD 35,000 - 50,000; Full time

Benefits offered by this job

Team discounts

Restaurant discounts

Career development

RRSP matching

Extended health, dental, vision & life

Complimentary hotel stays

Tuition credit

Employee assistance program

Job summary

Sandman Hotel Group is seeking a Guest Service Agent to be the face of our hotels in Canada. You will provide warm service, check guests in/out, handle inquiries, and coordinate transportation while maintaining a professional, positive atmosphere for guests and staff.

Applicants should have a two-year apprenticeship in front desk operations or hotel management, with experience in customer service, accounting basics, and Opera/Opera Cloud.

Qualifications

• Completion of a two-year apprenticeship program in front desk operations or hotel management.
• 1 year of experience as a Hotel Front Desk Clerk preferred.
• Strong working knowledge of accounting practices and principles.
• Exceptional conflict resolution, negotiation, and objection handling skills.
• Able to effectively communicate both verbally and in writing.
• High level of proficiency Opera/Opera Cloud.

Responsibilities

• Provide a warm, welcoming and friendly environment.
• Check guests in and out of the Hotel.
• Assist with luggage and handling
• Issue room keys, pamphlets, discount cards, etc.
• Answer inquiries from guests and arrange transportation.
• Respond to telephone, e-mail, and in-person inquiries from clients and partners.
• Book telephone reservations.
• Compute bills, collect payments, and make change.
• Count and verify cash and shift activity.
• Print updated reports every two hours.
• Check all unresolved departures.
• Ensure front desk is stocked and ready for guests.
• Record wake-up calls and enter on switchboard.
• Complete welcome calls.
• Keep front desk area clean and tidy.
• Refer inquiries to appropriate departments.
• Present a positive image of the organization.
• Provide information about activities.
• Observe and report security issues to the Manager.

Skills

Time management

Customer relations

Adaptable

Exceed guest expectations

Opera Cloud

Education

Two-year apprenticeship in front desk operations or hotel management

Tools

Opera Cloud

Job description

Sandman Hotel Group is seeking a Guest Service Agent to be the face of our hotels in Canada. You will provide warm service, check guests in/out, handle inquiries, and coordinate transportation while maintaining a professional, positive atmosphere for guests and staff.

Applicants should have a two-year apprenticeship in front desk operations or hotel management, with experience in customer service, accounting basics, and Opera/Opera Cloud.