Guest Experience Specialist — Flexible Schedule

Sandman Hotel Group; Quesnel; Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Team member discounts and benefits

Hotel and restaurant discounts

Career development and internal growth

RRSP matching program

Extended health, dental and vision

Complimentary hotel stays

Employee referral bonus

Job summary

Sandman Hotel Group is seeking a Guest Service Agent to be the face of our hotels in Canada. You will greet guests, check them in/out, handle inquiries, and coordinate transportation while maintaining a welcoming environment.

Proficiency with Opera/Opera Cloud and strong communication skills are essential. This role emphasizes excellent customer service, teamwork, and a proactive approach to resolving guest needs.

Qualifications

• Two-year apprenticeship in front desk operations or hotel management (or equivalent).
• 1 year of experience as a Hotel Front Desk Clerk preferred.
• Experience in all aspects of customer service and people management.
• Strong working knowledge of accounting practices and principles.
• Ability to analyze and interpret guest needs and offer options, solutions and resolutions.
• Exceptional conflict resolution, negotiation, and objection handling skills.
• Effective verbal and written communication.
• Proficiency with Opera/Opera Cloud.

Responsibilities

• Provide a warm, welcoming and friendly environment for guests.
• Check guests in and out of the hotel.
• Assist with luggage and provide keys, pamphlets, and discount cards.
• Answer inquiries from guests and arrange transportation.
• Handle reservations by phone; manage billing and payments.
• Print and review in-house reports every two hours.
• Maintain a tidy front desk area and refer inquiries appropriately.
• Project a positive, professional image to visitors and partners.
• Share information about hotel amenities and local activities.
• Report security issues to the Manager.

Skills

Customer service

Time management

Adaptable to change

Exceed guest expectations

Verbal and written communication

People management

Analytical thinking

Education

Two-year apprenticeship in front desk operations or hotel management

Tools

Opera/Opera Cloud

Job description

Sandman Hotel Group is seeking a Guest Service Agent to be the face of our hotels in Canada. You will greet guests, check them in/out, handle inquiries, and coordinate transportation while maintaining a welcoming environment.

Proficiency with Opera/Opera Cloud and strong communication skills are essential. This role emphasizes excellent customer service, teamwork, and a proactive approach to resolving guest needs.