Guest Experience Associate — Front Desk

Concord Hospitality Enterprises; Barrie; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision plans insurance

Life insurance with Short Term andLong

Tuition assistance

Discounted room rates at Concord酒店

Training & development and career提升

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk to warmly welcome guests and manage check-ins/outs with accuracy. You will handle reservations, inquiries, and payments, contributing to a smooth stay and positive guest experiences.

The role requires strong communication, reliability, and the ability to multitask in a busy hotel environment, including evenings, weekends, and holidays. This is a full-time front desk position in Ontario.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs. when needed.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Communication

Guest service

Multitasking

Organizational skills

Cash handling

Stamina/Physical fitness

Professionalism

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises is seeking a Front Desk Clerk to warmly welcome guests and manage check-ins/outs with accuracy. You will handle reservations, inquiries, and payments, contributing to a smooth stay and positive guest experiences.

The role requires strong communication, reliability, and the ability to multitask in a busy hotel environment, including evenings, weekends, and holidays. This is a full-time front desk position in Ontario.