Guest Service Agent

Germain Hôtels; Baie-Saint-Paul; On-site; CAD 28,000 - 36,000; Full time

Benefits offered by this job

Employee travel discounts

Creative and autonomous work culture

State-of-the-art gym

Job summary

Germain Hôtels in Baie-Saint-Paul is seeking a curious, attentive Guest Service Agent who greets guests and helps create memorable stays. You’ll act as an ambassador, delivering personalized attention from check-in to departure.

You’ll collaborate with other departments, respond to requests with care, and use OPERA PMS when needed. A hospitality diploma is an asset; strong communication and a positive attitude are essential.

Qualifications

• Diploma in Hospitality is an asset
• Excellent oral and written communication skills
• Natural customer service orientation with a positive attitude
• Ability to handle difficult situations professionally and calmly
• Strong listening skills to understand guest needs

Responsibilities

• Check-in and check-out, verify arrivals and departures, and ensure operations run smoothly
• Respond to guest requests with care and creativity to enhance their experience
• Answer guests in person, by phone, or by email in a courteous and efficient manner
• Resolve guest issues proactively with a focus on satisfaction
• Collaborate with other departments to offer a personalized guest experience

Skills

Communication skills

Customer service orientation

Active listening

Computer literacy

OPERA PMS experience

Education

Hospitality diploma (asset)

Tools

OPERA PMS

Job description

"What can I do for you?" is your mantra?

We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps

generate personalized attention to ensure our guests have a memorable stay.

What You'll Do

• Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly.
• Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
• Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.
• Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.
• Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.

What You'll Bring

• Diploma in Hospitality, an asset
• Excellent oral and written communication skills
• Natural customer service orientation with a positive attitude
• Ability to handle difficult situations with professionalism and calm
• Strong listening skills to understand guest needs and preferences
• Good computer skills and experience with OPERA PMS, an asset

What We Offer

• Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
• A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
• Squats help you relax? Get access to a state-of-the-art gym right in your workplace.