Front Desk Concierge & Guest Services (Bilingual EN/FR)

Concord Hospitality Enterprises; Ottawa; On-site; CAD 36,000 - 42,000; Full time

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Agent in Ottawa to deliver outstanding guest service and support hotel operations. You will check guests in and out, handle reservations, and coordinate with team members across departments to ensure a smooth guest experience.

The role requires bilingual English and French, solid customer service skills, and comfort with computers. Hospitality experience is an asset, and the hotel emphasizes professional presentation and reliability.

Qualifications

• Bilingual English and French required.
• Customer service experience is essential.
• Able to handle customer complaints professionally.
• Front Desk experience is an asset.
• Working knowledge of computers and hotel software is expected.

Responsibilities

• Provide outstanding customer service to our guests.
• Communicate with team members across all departments.
• Check guests in and out of the hotel.
• Handle and balance financial transactions.
• Maintain guest records and manage reservations.
• Respond to emergency situations and represent the hotel professionally.

Skills

Time management

Communication

Problem solving

Ottawa area knowledge

Hospitality experience asset

Computer skills

Education

High school diploma (Grade 12)

Hospitality management education (asset)

Job description

Concord Hospitality Enterprises is seeking a Front Desk Agent in Ottawa to deliver outstanding guest service and support hotel operations. You will check guests in and out, handle reservations, and coordinate with team members across departments to ensure a smooth guest experience.

The role requires bilingual English and French, solid customer service skills, and comfort with computers. Hospitality experience is an asset, and the hotel emphasizes professional presentation and reliability.