Guest Service Specialist | Flexible Hours & Perks

Crescent Hotels & Resorts; London; On-site; CAD 32,000 - 40,000; Full time

Benefits offered by this job

Competitive wages

Family health plan

RSP matching

Flexible scheduling

Discounts at Crescent properties

Onsite gym

Job summary

Crescent Hotels & Resorts is seeking a Guest Service Agent for our front desk team in Ontario. You will provide attentive, courteous service to guests from arrival through checkout, assisting with inquiries, payments, and requests while supporting room revenue and occupancy targets.

The role requires a minimum of 1 year in customer service or hospitality, strong computer skills including MS Office, and familiarity with OPERA CRM.

Qualifications

• A minimum 1-year customer service and/or hospitality experience, preferred.
• Ability to work long hours occasionally and work standing up to 8 hours per day.
• Excellent computer skills - MS Office, customer relationship management (CRM) software - OPERA experience preferred.

Responsibilities

• As a Guest Service Agent, you will be working with our Guest Services team to ensure high quality customer service is delivered by providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Skills

Customer service

Hospitality experience

MS Office

Tools

OPERA CRM

Job description

Crescent Hotels & Resorts is seeking a Guest Service Agent for our front desk team in Ontario. You will provide attentive, courteous service to guests from arrival through checkout, assisting with inquiries, payments, and requests while supporting room revenue and occupancy targets.

The role requires a minimum of 1 year in customer service or hospitality, strong computer skills including MS Office, and familiarity with OPERA CRM.