Guest Experience Agent - Flexible Schedule & Growth

Sandman Hotel Group; Saskatoon; Hybrid; CAD 34,000 - 46,000; Full time

Benefits offered by this job

Team member discounts

Family hotel discounts

Career development opportunities

Employee assistance program

RRSP matching

Extended health, dental, vision & life

Job summary

Sandman Hotel Group in Canada is seeking a Guest Service Agent who greets guests, checks them in and out, assists with luggage, and answers inquiries while arranging transportation and services.

You will join a team that values guest satisfaction and offers perks, employee discounts, and opportunities for career growth. The role requires front desk experience, strong communication, and proficiency with Opera/Opera Cloud.

Qualifications

• Completion of a two-year apprenticeship program in front desk operations or hotel management preferred.
• 1 year of experience as a Hotel Front Desk Clerk Preferred.
• Experience in all aspects of customer service and people management.
• Strong working knowledge of accounting practices and principles.
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
• Exceptional conflict resolution, negotiation, and objection handling skills.
• Able to effectively communicate both verbally and in writing.
• High level of proficiency Opera/Opera Cloud.

Responsibilities

• To provide a warm, welcoming and friendly environment.
• Responsible for checking guests in and out of the Hotel.
• Luggage assistance.
• Issues room keys, pamphlets, discount cards, etc.
• Answers various questions from guests and arranges transportation for guests.
• Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
• Book telephone reservations.
• Computes bills, collects payment and makes change for guests.
• Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
• Print updated in-house, arrival, departure, and room status reports every two hours.
• Check all unresolved departures.
• Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
• Write all wake-up call requests on specified form and enter on switchboard.
• Complete welcome calls.
• Clean and tidy front desk area.
• Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
• As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
• Provide information to staff and/or clients about special activities.
• Observe and report any security issues to the Manager.

Job description

Sandman Hotel Group in Canada is seeking a Guest Service Agent who greets guests, checks them in and out, assists with luggage, and answers inquiries while arranging transportation and services.

You will join a team that values guest satisfaction and offers perks, employee discounts, and opportunities for career growth. The role requires front desk experience, strong communication, and proficiency with Opera/Opera Cloud.