Premier Resident Experience Concierge

Colonial Group; Ottawa; On-site; CAD 42,000 - 52,000; Full time

Job summary

LIV Extended Stay in Ottawa is seeking a friendly Concierge to redefine the residential rental experience with bespoke services, event coordination, and outstanding guest care.

You will greet residents and guests, assist with reservations, coordinate services like housekeeping and activities, manage packages, and maintain a welcoming, organized front desk while safeguarding privacy and security.

Qualifications

• Minimum two years of hospitality experience.
• Higher education or vocational training in hospitality preferred.
• Strong organizational and interpersonal skills.
• Proficient English, written and spoken; a second language is a plus.
• Comfortable working with animals.

Responsibilities

• Facilitate arrival and departure of LIV Extended Stay guests.
• Assist guests in making LIV Extended Stay reservations.
• Promote and secure bookings for optional services (Housekeeping, Dog Walks, Pet Vacations, Dry Cleaning, Fitness Classes, and more).
• Complete dog walks and pet home visits as scheduled.
• Promote and reserve common amenity spaces for private resident events.
• Help facilitate private events.
• Provide access control services to keep the community secure.
• Manage reception and parcel deliveries to residents.
• Maintain a clean and organized work environment.
• Respond to resident questions and follow up on inquiries.
• Greet residents and guests with courtesy and urgency.
• Use creativity to meet individual resident needs.
• Work independently with minimal supervision.
• Handle resident requests with professional phone etiquette and discretion.
• Resolve complaints with win/win solutions.
• Assist with move-in/move-out coordination.
• Provide administrative support and maintain logs.
• Support recycling or cost-saving environmental programs.
• Provide updates to corporate systems.

Skills

Hospitality experience

English proficiency

Second language

Geographic knowledge

Computer literacy

Physical ability

Interpersonal skills

Education

Higher education or hospitality-related training

Job description

LIV Extended Stay in Ottawa is seeking a friendly Concierge to redefine the residential rental experience with bespoke services, event coordination, and outstanding guest care.

You will greet residents and guests, assist with reservations, coordinate services like housekeeping and activities, manage packages, and maintain a welcoming, organized front desk while safeguarding privacy and security.