Guest Experience Agent, Banff Gondola

Pursuit Collection; Banff; On-site; CAD 30,000 - 60,000; Full time

Job summary

A prestigious hospitality company in Banff is looking for enthusiastic team members to serve as Guest Services Representatives. In this seasonal, full-time role, you will greet guests and assist them with ticket sales and inquiries about the Canadian Rockies. A strong customer service background and knowledge of the local area are vital for success. The starting wage is $18.00/hour. Come and be part of an inclusive team that offers incredible perks and discounts on attractions!

Benefits

Free access to Pursuit attractions

50% discount for friends

Discounts on hotel stays and dining

Access to mental health and wellness resources

Qualifications

• High level of customer service experience is required.
• Second language skills are advantageous.
• Criminal record check consent is mandatory.

Responsibilities

• Greet guests at the Banff Gondola.
• Assist with ticket sales and guest inquiries.
• Handle cash and validate tickets.

Skills

Customer service

Communication skills

Attention to detail

Cash handling

Knowledge of Banff

Job description

About the Position

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world‑class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Seasonal Hiring – Spring/Summer 2026

This job is posted as part of our seasonal hiring for Spring/Summer, 2026, and will be a full‑time seasonal role.

Role & Responsibilities

• Greet Banff Gondola guests
• Assist with ticket sales, combo packages, questions, directions, and guidance in visiting our attractions and the Canadian Rockies
• Use a computerized ticketing system to issue and process guest tickets
• Handle cash and credit transactions
• Validate tickets prior to boarding
• Perform crowd management and line control
• Be a Memory Maker for our programming events
• Solicit guest feedback and assist in keeping work areas clean

Required Skills & Qualifications

• A high level of customer service is paramount, along with attaining a high level of knowledge of the Banff Gondola, its interpretive stations, and the unique natural features and habitat of the area
• A high level of customer service and experience in guest services, or similar
• Attention to detail and good communication and listening skills with local and international guests and staff
• Second language skills highly advantageous
• Solid knowledge of the products and services available in Banff and its surroundings
• Accuracy and efficiency in handling large amounts of cash ($CAD and $US) and debit/credit transactions under fast‑paced and busy conditions
• Work in a fast‑paced environment and overcome guest objections
• Physical demands including constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting and working outdoors
• To honour our commitment to be “Always Honest,” all employees must consent to a criminal record check

The starting wage for this role is $18.00/hour.

About Us

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences. Our team members are thoughtfully united by their unique power to inspire and invigorate. Our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination‑worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions‑led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work— it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals in a community of people who say “yes” to adventure time and time again. To be part of the #PursuitLife and live each day with purpose, turning moments into memories.

PURSUIT PERKS

• Join an inclusive, global team and make life‑long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity‑deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.