Guest-Centric Service Advisor: Drive 5-Star Experiences

The 401 Group; North Bay; On-site; CAD 55,000 - 75,000; Full time

Job summary

The 401 Group is hiring a Customer-Focused Service Advisor at our North Bay location. You will be the first contact for service customers, guiding them through a smooth, professional visit from check-in to pick-up.

You bring 1–2 years in customer service, strong communication, and a willingness to work Saturdays. Automotive experience is a plus, and a valid G license is required to support a fast-paced service department.

Qualifications

• 1–2 years in a customer service role.
• Auto experience is a plus.
• Valid G driver's license.
• Able to work Saturdays.

Responsibilities

• Ascertain auto services by listening to customers and clarifying symptoms while reviewing records.
• Verify warranty coverage and explain provisions to customers.
• Develop repair estimates by costing materials, labor and payments.
• Prepare repair orders with details and obtain approvals and signatures.
• Maintain rapport by explaining estimates and arranging transportation when needed.
• Record problems and planned actions accurately in the system.
• Update job knowledge by reading manufacturers' publications.
• Other duties as assigned.

Skills

Customer service

Auto experience

G license

Flexible hours

Job description

The 401 Group is hiring a Customer-Focused Service Advisor at our North Bay location. You will be the first contact for service customers, guiding them through a smooth, professional visit from check-in to pick-up.

You bring 1–2 years in customer service, strong communication, and a willingness to work Saturdays. Automotive experience is a plus, and a valid G license is required to support a fast-paced service department.