Automotive Service Advisor - Customer Experience Pro

Supertech Auto Group; Nanaimo; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Training & career growth

Job summary

SuperTech Auto Repair in Nanaimo is seeking a Service Advisor to be the face of the shop and guide customers through the repair and maintenance journey. You will assess needs, provide accurate estimates, and coordinate with technicians and parts staff to ensure top-notch customer satisfaction.

The role emphasizes strong communication, organization, and a customer-focused mindset in a fast-paced team environment with opportunities for career growth and performance-based incentives.

Qualifications

• Experience in automotive service advisory or customer-facing roles preferred.
• Strong sales skills and customer service focus required.
• Excellent communication and problem-solving abilities.

Responsibilities

• Greet customers warmly, build trust, and assess vehicle service needs.
• Recommend additional services based on inspections and maintenance needs to maximize sales.
• Communicate clearly with customers throughout the service process.

Skills

Customer service

Sales

Communication

Problem solving

Team oriented

Detail oriented

Tools

Service software

Job description

SuperTech Auto Repair in Nanaimo is seeking a Service Advisor to be the face of the shop and guide customers through the repair and maintenance journey. You will assess needs, provide accurate estimates, and coordinate with technicians and parts staff to ensure top-notch customer satisfaction.

The role emphasizes strong communication, organization, and a customer-focused mindset in a fast-paced team environment with opportunities for career growth and performance-based incentives.