RV Service Advisor - Deliver 5-Star Customer Experience

The 401 Group; Innisfil; On-site; CAD 40,000 - 50,000; Full time

Benefits offered by this job

On-site Parking

Employee pricing on parts and service

Health & wellness benefits

Perkopolis enrollment

Job summary

The 401 Group is hiring a Customer-Focused Service Advisor in Innisfil, Ontario. You will be the first contact for service customers, guiding them from check-in to pick-up and ensuring a smooth, professional experience.

Compensation ranges from $40,000 to $50,000 per year plus bonus, with health and wellness benefits and opportunities for growth. Responsibilities include verifying warranty coverage, preparing repair orders, and maintaining accurate records while delivering outstanding customer

Qualifications

• Minimum 1–2 years in a customer service role.
• Auto experience is considered an asset.
• Valid G driver's license.
• Able to work Saturdays.

Responsibilities

• Verify warranty and service contract coverage by examining records and papers; explain provisions and exclusions.
• Develop estimates by costing materials, supplies, and labour; calculate customer payments including deductibles.
• Prepare repair orders (RO) by describing symptoms, problems and causes; obtain approvals and enter into system.
• Maintain customer rapport by explaining estimates, obtaining approvals, and providing contact numbers; address questions and concerns.

Skills

Excellent customer service

Job description

The 401 Group is hiring a Customer-Focused Service Advisor in Innisfil, Ontario. You will be the first contact for service customers, guiding them from check-in to pick-up and ensuring a smooth, professional experience.

Compensation ranges from $40,000 to $50,000 per year plus bonus, with health and wellness benefits and opportunities for growth. Responsibilities include verifying warranty coverage, preparing repair orders, and maintaining accurate records while delivering outstanding customer