Government and Public Sector Operations, Senior Associate

PwC - Global; Ottawa; On-site; CAD 75,000 - 95,000; Full time

Job summary

A leading consulting firm in Ottawa seeks a Senior Associate to join their Government and Public Sector team. The role involves managing diverse project tasks, improving client relationships, and providing strategic insights to resolve complex operational challenges. Candidates should have 3-5 years of relevant experience and strong skills in data analysis and project management. This position offers competitive compensation and promotes an inclusive work environment.

Benefits

Competitive compensation

Inclusive benefits

Flexibility programs

Qualifications

• 3-5 years' experience in project-based work in the public sector or consulting.
• PMP, CSM, CBAP, CMC, or Six Sigma certifications considered an asset.
• Strong analytical and problem-solving skills.

Responsibilities

• Lead projects and manage teams in a client delivery role.
• Enhance client relationships and share industry insights.
• Conduct in-depth data analysis for actionable insights.

Skills

Project management

Data analysis

Critical thinking

Team leadership

Communication skills

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft PowerBI

Job description

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Operations Strategy

Management Level

Senior Associate

Job Description & Summary

A career in Government and Public Sector Operations and Procurement team within the Consulting Practice, will provide you with the opportunity to work in a dynamic environment that adapts to the quick changing needs of the public sector community while upholding principles of transparency, compliance and efficiency. The Operations and Procurement team will provide you with the opportunity to help government and public sector organizations with their business transformation initiatives, bridging the gap between business and technology. We focus on a series of service offerings such as:

• Operations transformations: Enabling operations transformation design and execution.
• Service delivery and program excellence: Aligning our clients’ services and programs to strategy to deliver performance and outcomes; and
• Productivity and operations optimization: Unlocking efficiencies, including clearing existing process bottlenecks leading to enhanced productivity, and optimizing costs effectively aligning resources to strategy.

Meaningful work you’ll be part of :

As a Senior Associate you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. You will play a pivotal role as a delivery team member, actively contributing to client engagements, leading projects, and mentoring others. Responsibilities include but are not limited to:

• Working with other talented PwC professionals on high-profile engagements in a delivery role in a broad range of topics including:
• Business transformations design and execution, including program and project management and benefits analysis / business case support
• Business architecture to inform solution design
• Operational readiness, including impact assessment of legislation / policy on strategy (and vice versa)
• Performance frameworks and evaluation
• Service Delivery Model (SDM) development and options analysis
• Program implementation and transition support
• Fit for purpose service / program review and evaluation
• Target Operating Model (TOM) design and options analysis
• Business process design / re-engineering and productivity / cost optimization
• Enhancing and fostering relationships with your clients by actively broadening your understanding of their industries and emerging technologies impacting them and starting sharing knowledge and market insights and PwC points of view.
• Playing a key role in client interactions, understanding their operational challenges, helping to define objectives and strategies, and positioning yourself as a strategic advisor to your clients. Leading and/or supporting client workshops, interviews, and data collection efforts.
• Leading small to medium-sized project tasks and teams, ensuring project plans, timelines, and deliverables are met. Effectively delegating tasks and providing direction and support to more junior team members.
• Raise risks and issues as well as mitigation strategies with your project team as they arise.
• Demonstrating an increased breadth of experience and knowledge in leveraging tools and techniques for problem solving. Understanding the application of emerging technology and how they can be used to solve the problems our clients face within the constraints of an engagement.
• Leading or assisting in conducting in-depth data analysis, market research, and benchmarking to develop actionable insights. Working closely with the client team to assess existing business, pinpointing areas for improvement, and devising strategies for optimization.
• Creating and presenting reports and presentations that convey findings, recommendations, and project progress to clients. Maintaining thorough project documentation and ensuring data accuracy and quality throughout.
• Staying current with industry trends, leading practices, and emerging technologies and their impact on our clients.
• Developing a thorough understanding of technical areas within G&PS Dig Ops service offerings and establishing a strong foundation of knowledge regarding PwC’s available intellectual capital.
• Participating in thought leadership to begin to formulate positions on priorities, challenges, and opportunities within government and public industry, a specific sub-sector or across service offerings.
• Assisting the team in business development activities and supporting internal projects and practice development opportunities in addition to client delivery.

Experience and Skills You’ll Use to Solve:

• 3-5 years' experience with project-based work in the public sector OR exposure to a consulting environment
• PMP, CSM, CBAP, CMC and Six Lean Six Sigma certifications are considered an asset.
• Experience and proficiency in data analysis and interpretation, process mapping and optimization, efficiency improvement, performance management, market research and analysis and knowledge of organizational design and transformation are considered an asset.
• Strong data modeling and visualization skills, including knowledge and proficiency in tools such as Microsoft Excel, Microsoft PowerBI and emerging technologies such as Copilot and other forms of AI
• Strong analytical and problem-solving skills, critical thinking, and the ability to produce high quality deliverables that create sustainable value.
• Excellent communication (written and verbal) and interpersonal skills as well as being open minded to different perspectives and ways of working.
• Ability to take ownership over career development.
• Ability to translate technical or complicated information into simple language others understand.
• Demonstrated experience working in an agile way, including comfortability working in ambiguity and reprioritizing as required.
• Deep interest in the government and public sector industry, with at least a fundamental understanding of the different types of government and public sector entities, their structures, policies, and regulations.
• Interest in learning about emerging technologies and how they can be leveraged to drive impact in client work as well as work internal to PwC.
• A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives.
• PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer.

Government Clearance Required:

As a requirement, a Security Clearance is mandatory for all staff who’ll be engaged on these assignments. Prior to applying, please review the Government of Canada website to ensure you meet the eligibility requirements to obtain this clearance. This’ll become a condition of your employment with PwC should you receive an offer from us.

Why you will love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

Indigenous Acknowledgement

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

Travel Requirements

Not Specified

Government Clearance Required (again)

No