Global IT Support & Operations Leader - Hybrid & Impact

Lyft; Toronto; Hybrid; CAD 108,000 - 135,000; Full time

Job summary

A leading transportation company in Toronto is seeking an experienced IT Support Manager to oversee international helpdesk support operations across Canada, EMEA, and APAC. The role requires a strategic and customer-focused leader to enhance service delivery through strong stakeholder relationships and effective incident management. Candidates should have over 8 years of IT support experience and a commitment to fostering an inclusive workplace.

Benefits

Extended health and dental coverage

Mental health benefits

Flexible paid time off policy

Child care and pet benefits

Subsidized commuter benefits

18 weeks paid time off for new parents

Qualifications

• 8+ years of experience in IT support, helpdesk operations, or related field.
• Strong expertise in ITSM processes: Incident, Problem, Change management.
• Proficient in using data and analytics to drive insights.

Responsibilities

• Lead international IT support operations for Canada, EMEA, and APAC.
• Provide high-level support for complex enterprise-level issues.
• Drive resolution of complex technical incidents to ensure business continuity.

Skills

IT support experience

Project management

Data analytics

Customer service orientation

Communication skills

Job description

A leading transportation company in Toronto is seeking an experienced IT Support Manager to oversee international helpdesk support operations across Canada, EMEA, and APAC. The role requires a strategic and customer-focused leader to enhance service delivery through strong stakeholder relationships and effective incident management. Candidates should have over 8 years of IT support experience and a commitment to fostering an inclusive workplace.