Global Expansion Programs Leader — Operations

Affirm; Victoria; Remote; CAD 153,000 - 213,000; Full time

Benefits offered by this job

Health coverage

Tech stipends

Flexible time off

Employee stock purchase plan

Job summary

Affirm is seeking a senior leader to own the strategy of its international customer operations. You will guide the servicing operating model across markets, build playbooks, and drive scalable, data‑driven improvements in service delivery for global customers.

You will lead a diverse team, partner across product, engineering, and risk, and shape processes to support rapid international expansion while maintaining quality and compliance.

Qualifications

• 12+ years of relevant experience including 5+ years leading teams or managers.
• Experience building and scaling global customer operations in multi‑cultural settings.
• Deep program and process management expertise with defined methods and standards.

Responsibilities

• Own the strategy and roadmap for scaling Customer Operations globally.
• Lead and develop a cross‑functional team across regions.
• Set objectives, policies, procedures, and success metrics for initiatives.
• Manage large multi‑market programs including scope, schedule, budget and risks.
• Partner with Product, Engineering, Analytics, Risk, Training, and Service Delivery.
• Influence senior stakeholders and drive alignment across the organization.

Skills

Strategic leadership

Global operations

Program management

Stakeholder management

Lean Six Sigma

PMP

Job description

Affirm is seeking a senior leader to own the strategy of its international customer operations. You will guide the servicing operating model across markets, build playbooks, and drive scalable, data‑driven improvements in service delivery for global customers.

You will lead a diverse team, partner across product, engineering, and risk, and shape processes to support rapid international expansion while maintaining quality and compliance.