Global Expansion Programs Lead (Remote)

Affirm; Kelowna; Remote; CAD 153,000 - 213,000; Full time

Benefits offered by this job

Health coverage for employees and deps

Monthly tech and wellness stipends

Flexible time off and holidays

Job summary

Affirm is seeking an experienced Operations leader to own the strategy for global customer servicing. You will manage a portfolio spanning international expansions, product scaling, and cross-market channels, partnering with Product, Engineering, Analytics, Risk, and Training teams to drive scalable, high-quality service.

You will lead a multi-disciplined team, establish governance, and champion data-driven improvement across global operations, ensuring transparency and accountability across

Qualifications

• 12+ years of experience, including 5+ years in people leadership.
• Experience building global customer operations across cultures and geographies.
• Strong program and process management expertise with defined standards.
• Proven ability to influence senior stakeholders and solve ambiguous problems.

Responsibilities

• Own the strategy and roadmap to scale Customer Operations for global expansion.
• Define objectives, policies, procedures, and work plans across regions.
• Lead and develop a multi-disciplinary team and ensure effective execution.
• Drive cross-area programs for operations including launches, automation, and new-product scaling.
• Coordinate with Product, Engineering, Analytics, Risk, Training, and Service Delivery leads.
• Build alignment with senior leaders and manage governance for portfolio decisions.

Skills

Leadership

Program management

Global operations

Stakeholder influence

Education

PMP certification

Lean Six Sigma Black Belt

Job description

Affirm is seeking an experienced Operations leader to own the strategy for global customer servicing. You will manage a portfolio spanning international expansions, product scaling, and cross-market channels, partnering with Product, Engineering, Analytics, Risk, and Training teams to drive scalable, high-quality service.

You will lead a multi-disciplined team, establish governance, and champion data-driven improvement across global operations, ensuring transparency and accountability across