Global Contact Center Project Lead - Hybrid

Manulife; Montreal; Hybrid; CAD 90,000 - 140,000; Full time

Job summary

A leading international financial services provider is looking for a Project Manager to lead planning and implementation of Global Contact Center initiatives. The role involves collaboration with teams, effective communication, and successful project execution within established timelines and budgets. Candidates must have at least 5 years of relevant experience, ideally in financial services, and a bachelor's degree. Proficiency in English and French is required for Québec applicants. The position offers a hybrid working arrangement and a competitive salary range.

Benefits

Health and dental insurance

Mental health benefits

Retirement savings plans

Paid time off

Qualifications

• Minimum of 5 years in a Project Manager role.
• Experience in financial services or operations environments.
• Proficiency in both English and French if located in Québec.

Responsibilities

• Build and maintain positive relationships with segment leaders.
• Deliver reports, roadmaps, and project documentation.
• Execute initiatives using JIRA and monitor risks.
• Communicate effectively with collaborators.
• Plan and execute on transformation initiatives.

Skills

Interpersonal skills

Effective communication

Project management

Change management

Collaboration

Education

Bachelor's degree in Business or related field

Tools

JIRA

Confluence

Job description

A leading international financial services provider is looking for a Project Manager to lead planning and implementation of Global Contact Center initiatives. The role involves collaboration with teams, effective communication, and successful project execution within established timelines and budgets. Candidates must have at least 5 years of relevant experience, ideally in financial services, and a bachelor's degree. Proficiency in English and French is required for Québec applicants. The position offers a hybrid working arrangement and a competitive salary range.