Gérant du Service Client — Leadership & Opérations

Walmar; Baie-Comeau; On-site; CAD 22,000 - 32,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager in Baie-Comeau, QC to lead front end operations, deliver exceptional service, and support a positive shopping experience. You will supervise associates, train staff, and ensure compliance with company standards to drive customer loyalty.

The role emphasizes leadership in a fast-paced retail environment, with duties spanning service, loss prevention, and cash management. Flexibility to work various shifts is required.

Qualifications

• Minimum age 16 or older.

Responsibilities

• Lead front end operations to deliver a positive customer experience.
• Support cash wrap and checkout area to ensure smooth store flow.
• Supervise associates, coordinate breaks and assist with cashier coverage.
• Train associates on systems, productivity standards and loss prevention programs.
• Oversee cashier transactions, returns and exchanges to ensure policy compliance.
• Monitor loss prevention controls, ensure proper deactivation of EAS alarms and accurate stock checks.

Job description

Walmart Canada is seeking a Customer Service Manager in Baie-Comeau, QC to lead front end operations, deliver exceptional service, and support a positive shopping experience. You will supervise associates, train staff, and ensure compliance with company standards to drive customer loyalty.

The role emphasizes leadership in a fast-paced retail environment, with duties spanning service, loss prevention, and cash management. Flexibility to work various shifts is required.