Banking Customer Experience Specialist

TD; Burnaby; On-site; CAD 30,000 - 39,000; Part time

Job summary

TD Canada Trust in Burnaby, British Columbia, is seeking a Customer Experience Associate to provide frontline banking support and a positive customer experience. You will process financial transactions and offer appropriate solutions while adhering to TD’s standards.

The role emphasizes accurate processing, strong communication, and a commitment to friendly service in a dynamic branch environment.

Qualifications

• High School diploma or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments following procedures.
• Understand customer needs and recommend banking solutions accordingly.
• Respond to customer concerns and escalate non-standard issues as needed.
• Promote banking solutions to achieve goals and complete processes accurately.

Skills

Customer service

Cash handling

Communication

Education

High School diploma

Bachelor’s degree (asset)

Tools

MS Office

Job description

TD Canada Trust in Burnaby, British Columbia, is seeking a Customer Experience Associate to provide frontline banking support and a positive customer experience. You will process financial transactions and offer appropriate solutions while adhering to TD’s standards.

The role emphasizes accurate processing, strong communication, and a commitment to friendly service in a dynamic branch environment.