Frontend Team Lead: Elevate Customer Experience & Coaching

Walmart Canada Corp; Kingston; On-site; CAD 24,000 - 34,000; Full time

Job summary

Walmart Canada Corp in Kingston, ON is hiring a Front End Associate to assist in leadership of department processes, respond to problems, and develop associates through teaching and training. You will deliver high-level customer service while ensuring task completion on the sales floor.

Responsibilities include greeting customers, promoting products, resolving issues, maintaining safety, coordinating front-end coverage, guiding teams during shifts, and supporting scheduling and training.

Responsibilities

• Provide excellent Customer Service by greeting customers, promoting products, locating merchandise and assisting in purchase decisions, resolving issues and referring concerns where appropriate.
• Follow safety procedures including lifting techniques, area cleanliness, evacuations, down registers, emergency codes and theft prevention.
• Address customer and associate concerns and provide guidance as required.
• Coordinate front-end operations, ensure proper coverage and break scheduling.
• Review completed schedules with People Lead.
• Identify training opportunities with Coach and team associates, providing feedback.
• Lead daily Team Huddle, communicate updates, set goals and track productivity.
• Maintain a safe, clean, hazard-free workplace per policy and ensure displays/fixtures are secure.
• Complete GTA/Workday tasks and support Management.
• Collaborate with Coach/People Lead on performance conversations and recruitment support.

Job description

Walmart Canada Corp in Kingston, ON is hiring a Front End Associate to assist in leadership of department processes, respond to problems, and develop associates through teaching and training. You will deliver high-level customer service while ensuring task completion on the sales floor.

Responsibilities include greeting customers, promoting products, resolving issues, maintaining safety, coordinating front-end coverage, guiding teams during shifts, and supporting scheduling and training.