Front Store Supervisor - Lead Service, Cash & Merchandising

Loblaw Companies Limited; Edmonton; On-site; CAD 19,000 - 25,000; Full time

Job summary

Loblaw Companies Limited at Shoppers Drug Mart stores is seeking a Store Associate to manage customer service, cash handling, and merchandising to support daily operations.

You will train cashiers, supervise staff, ensure policy compliance, and assist with loss prevention, merchandising displays, and general housekeeping in a fast-paced retail environment.

This role emphasizes guest satisfaction, accurate transactions, and teamwork with store colleagues and the community.

Qualifications

• Planning, judgement and decision making are essential for organizing store operations.
• Independent thinking is required in how you organize tasks and crews.
• Problem solving is essential to ensure customer satisfaction.

Responsibilities

• Ensures cashier/merchandising staff comply with all store policies and operating procedures
• Trains cashiers/merchandisers in job functions
• Provides on-going guidance and instruction
• Ensures loss prevention standards are implemented and manages daily cash office inventory
• Answers inquiries regarding location of product, rainchecks, etc.
• Resolves customer issues according to established guidelines (refunds, exchanges)
• Promotes CSI Survey
• Ensures shelves are clean and organized with proper rotation
• Displays are set up and taken down as directed by AFSM/FSM
• Maintains housekeeping and store image
• Complies with all store policies and loss prevention procedures
• May perform clerical and banking duties
• Performs other duties including Cashier duties when necessary

Skills

Planning Judgement Decision Making

Independent thinking

Problem solving

Tools

POS systems

Job description

Loblaw Companies Limited at Shoppers Drug Mart stores is seeking a Store Associate to manage customer service, cash handling, and merchandising to support daily operations.

You will train cashiers, supervise staff, ensure policy compliance, and assist with loss prevention, merchandising displays, and general housekeeping in a fast-paced retail environment.

This role emphasizes guest satisfaction, accurate transactions, and teamwork with store colleagues and the community.