Front Store Supervisor: Customer Experience & Merchandising

Shoppers Drug Mart; Halifax; Hybrid; CAD 21,000 - 28,000; Full time

Benefits offered by this job

Discount program

Flexible schedules

Online learning

Competitive pay

Job summary

Shoppers Drug Mart is seeking a customer-focused role to manage store operations including cash, cashiers and merchandising. The position emphasizes training staff, ensuring policy compliance, and delivering excellent service in a community retail environment.

As part of the team, you will help maintain store image, handle inquiries, resolve issues, and support loss prevention and safety practices. The role may include clerical tasks and occasional banking duties as required by the store.

Qualifications

• Planning, judgement and decision making are important for organizing store operations.
• Independent thinking helps in allocating tasks and solving issues.
• Problem solving is essential to ensure customer satisfaction.

Responsibilities

• Managing customer service functions, including cash, cashiers and merchandising.
• Ensures cashier/merchandising staff comply with store policies and procedures.
• Provides on-going guidance and instruction to staff.
• Maintains loss prevention standards and cash handling procedures.
• Answers inquiries and resolves customer issues per guidelines.
• Maintains store image, housekeeping, and health and safety compliance.
• May perform clerical and banking duties and cashier duties when needed.

Skills

Planning

Judgement/Decision Making

Independent thinking

Problem solving

Computer literate

Organized

Job description

Shoppers Drug Mart is seeking a customer-focused role to manage store operations including cash, cashiers and merchandising. The position emphasizes training staff, ensuring policy compliance, and delivering excellent service in a community retail environment.

As part of the team, you will help maintain store image, handle inquiries, resolve issues, and support loss prevention and safety practices. The role may include clerical tasks and occasional banking duties as required by the store.