Front Store Supervisor: Customer Experience Leader

Shoppers Drug Mart; Eastern Ontario; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Purchase discount program

Flexible schedules

Online learning through Academy

Job summary

Shoppers Drug Mart in Ontario is seeking a store associate to manage customer service functions, including cash handling, cashier supervision and merchandising. The role involves training staff, enforcing store policies and upholding health and safety standards.

You will handle customer inquiries, refunds and exchanges, ensure proper product displays, and support loss prevention initiatives while maintaining store image and clean, organized spaces.

Qualifications

• Planning, judgement and decision making required.
• Independent thinking for organizing store operations.
• Problem solving essential to ensure customer satisfaction.

Responsibilities

• Manage cashier and merchandising staff and ensure policies are followed.
• Provide training and ongoing guidance to cashiers/merchandisers.
• Handle loss prevention standards and daily cash procedures.
• Assist customers with product locations, refunds and exchanges.
• Maintain store image, housekeeping and safety compliance.

Skills

Planning & decision making

Independent thinking

Problem solving

Customer service

Job description

Shoppers Drug Mart in Ontario is seeking a store associate to manage customer service functions, including cash handling, cashier supervision and merchandising. The role involves training staff, enforcing store policies and upholding health and safety standards.

You will handle customer inquiries, refunds and exchanges, ensure proper product displays, and support loss prevention initiatives while maintaining store image and clean, organized spaces.