Front Store Supervisor - Lead Customer Experience

Shoppers Drug Mart Inc.; Hamilton; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Purchase discount program

Flexible schedules

Online learning through Academy

Job summary

Shoppers Drug Mart Inc. is seeking a store role to manage cashiering, merchandising and customer service functions within a locally owned store. The position focuses on keeping the customer at the center of all activities and ensuring store standards.

Responsibilities include training cashiers, enforcing policies, handling refunds and exchanges, and maintaining a clean, well-displayed store. Occasional clerical/banking duties and cashier support may be required.

Qualifications

• Planning, judgement and decision making are essential for organizing the store.
• Independent thinking as it relates to organizing the store.
• Problem solving is essential to ensure customer satisfaction.

Responsibilities

• Manage cashier, merchandising and customer service functions.
• Ensure compliance with store policies and procedures by staff.
• Oversee loss prevention standards and daily cash processes.
• Support customer inquiries, refunds and exchanges per guidelines.
• Prepare and maintain store image, housekeeping and safety standards.
• Perform cashier duties when needed.

Skills

Planning & decision making

Independent thinking

Customer service problem solving

Job description

Shoppers Drug Mart Inc. is seeking a store role to manage cashiering, merchandising and customer service functions within a locally owned store. The position focuses on keeping the customer at the center of all activities and ensuring store standards.

Responsibilities include training cashiers, enforcing policies, handling refunds and exchanges, and maintaining a clean, well-displayed store. Occasional clerical/banking duties and cashier support may be required.