Front Store Supervisor: Lead Customer Care & Merchandising

Shoppers Drug Mart; Norwich; Hybrid; CAD 36,000 - 60,000; Full time

Benefits offered by this job

Purchase discount program

Flexible schedules

Competitive pay

Online learning through Academy

Job summary

Shoppers Drug Mart in Ontario, Canada, is seeking a supervisor-style role focused on managing customer service, cash handling, and merchandising. The position emphasizes training cashiers, enforcing store policies, and maintaining store image and safety.

The role involves handling inquiries, resolving refunds or exchanges, and promoting CSI survey participation to improve service quality. Strong organizational and problem-solving skills are essential for daily store operations.

Qualifications

• Planning, Judgement and Decision Making.
• Independent thinking as it relates to organizing store.
• Problem solving is essential to ensure customer satisfaction.

Responsibilities

• Manages customer service functions, including cash, cashiers and merchandising.
• Ensures cashier/merchandising staff comply with store policies and operating procedures; trains staff.
• Provides ongoing guidance and instruction to team members.
• Manages loss prevention standards and cashier cash office inventory.
• Responds to customer inquiries and resolves issues per guidelines (refunds, exchanges).
• Promotes customer satisfaction and supports CSI survey efforts.

Skills

Planning & judgment

Independent thinking

Problem solving

Job description

Shoppers Drug Mart in Ontario, Canada, is seeking a supervisor-style role focused on managing customer service, cash handling, and merchandising. The position emphasizes training cashiers, enforcing store policies, and maintaining store image and safety.

The role involves handling inquiries, resolving refunds or exchanges, and promoting CSI survey participation to improve service quality. Strong organizational and problem-solving skills are essential for daily store operations.