Front Store Supervisor: Customer Experience Leader

Shoppers Drug Mart; Victoria; On-site; CAD 25,000 - 29,000; Full time

Benefits offered by this job

Purchase discount program

Flexible schedules

Online learning (Academy)

Competitive pay

Job summary

Shoppers Drug Mart in Victoria is seeking a candidate to manage customer service functions, including cash handling, cashier supervision and merchandising, with a strong emphasis on putting the customer first. You will train cashiers, enforce store policies, and support loss prevention while maintaining a clean, well-presented store.

This role involves handling customer inquiries, resolving issues, and contributing to a positive shopping experience, with flexible opportunities within a locally

Qualifications

• Planning, judgement and decision making skills are essential.
• Independent thinking as it relates to organizing store operations.
• Problem solving is essential to ensure customer satisfaction.

Responsibilities

• Manage customer service functions, including cash handling and cashier supervision.
• Supervise merchandising staff and ensure proper product displays.
• Enforce store policies, health and safety requirements, and loss prevention standards.
• Train cashiers and merchandisers and provide ongoing guidance and instruction.
• Maintain store image and housekeeping to standards and respond to customer inquiries.
• Resolve customer issues according to guidelines (refunds, exchanges, etc.).
• Perform clerical and banking duties if needed.

Skills

Planning and decision making

Independent thinking

Problem solving

Job description

Shoppers Drug Mart in Victoria is seeking a candidate to manage customer service functions, including cash handling, cashier supervision and merchandising, with a strong emphasis on putting the customer first. You will train cashiers, enforce store policies, and support loss prevention while maintaining a clean, well-presented store.

This role involves handling customer inquiries, resolving issues, and contributing to a positive shopping experience, with flexible opportunities within a locally