Front Store Supervisor - Customer Focus & Flexible Hours

Shoppers Drug Mart Inc.; Aurora; Hybrid; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Purchase discount program

Flexible schedules

Online learning through Academy

Job summary

Shoppers Drug Mart Inc. in Canada is seeking a customer-focused team member to manage cashier, merchandising and store operations. You will train staff, enforce policies, and deliver friendly service while upholding loss prevention standards.

Join a local Associate-Owner store that combines neighborhood service with a national brand, offering flexible schedules, competitive pay and opportunities to grow through online training.

Qualifications

• Ability to plan store operations and make sound decisions
• Strong problem-solving skills to handle customer issues
• Independent thinking in organizing store tasks and priorities

Responsibilities

• Ensures cashier/merchandising staff comply with all store policies and operating procedures
• Trains cashiers/merchandisers in job functions
• Provides on-going guidance and instruction
• Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures
• Ensures store employees present proper image to the public in accordance with Uniform Policy
• Answers inquiries regarding location of product, rainchecks, etc.
• Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
• Promotes the CSI Survey
• Ensures shelves are clean and organized with proper rotation
• Ensures product displays are set up and taken down as directed by the AFSM/FSM
• Ensures standards of housekeeping and store image are maintained
• Complies with all Health and Safety requirements
• May be asked to perform clerical and banking duties
• Complies with all store policies and procedures
• Complies with loss prevention policies and procedures and ensures they are executed in the store
• Perform other duties as required including Cashier duties when necessary

Skills

Planning

Judgement and decision making

Independent thinking

Problem solving

Job description

Shoppers Drug Mart Inc. in Canada is seeking a customer-focused team member to manage cashier, merchandising and store operations. You will train staff, enforce policies, and deliver friendly service while upholding loss prevention standards.

Join a local Associate-Owner store that combines neighborhood service with a national brand, offering flexible schedules, competitive pay and opportunities to grow through online training.