Front Store Leader - Flexible Schedules & Customer Focus

Shoppers Drug Mart; Vernon; Hybrid; CAD 26,000 - 29,000; Full time

Benefits offered by this job

Purchase discount

Flexible schedules

Competitive pay

Online learning

Job summary

Shoppers Drug Mart is hiring for a store role focused on customer service, cashier and merchandising duties in a locally owned store within the community. The role emphasizes upholding store policies and procedures, guiding staff, and supporting loss prevention efforts.

Responsibilities include training cashiers/merchandisers, maintaining store image, assisting customers with inquiries, handling refunds/exchanges, and promoting customer surveys.

Qualifications

• Planning,Judgement and Decision Making
• Independent thinking as it relates to organizing store
• Problem solving is essential to ensure customer satisfaction

Responsibilities

• Ensures cashier/merchandising staff comply with all store policies and operating procedures
• Trains cashiers/merchandisers in job functions
• Provides on-going guidance and instruction
• Ensures loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures
• Ensures store employees present proper image to the public in accordance with Uniform Policy
• Answers inquiries regarding location of product, rainchecks, etc.
• Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
• Promotes the CSI Survey
• Ensures shelves are clean and organized with proper rotation
• Ensures product displays are set up and taken down as directed by the AFSM/FSM
• Maintains standards of housekeeping and store image
• Complies with all Health and Safety requirements
• May be asked to perform clerical and banking duties
• Complies with all store policies and procedures
• Complies with loss prevention policies and procedures and ensures they are executed in the store
• Perform other duties as required including Cashier duties when necessary

Skills

Planning

Decision making

Independent thinking

Problem solving

Job description

Shoppers Drug Mart is hiring for a store role focused on customer service, cashier and merchandising duties in a locally owned store within the community. The role emphasizes upholding store policies and procedures, guiding staff, and supporting loss prevention efforts.

Responsibilities include training cashiers/merchandisers, maintaining store image, assisting customers with inquiries, handling refunds/exchanges, and promoting customer surveys.