Front Store Supervisor: Customer Experience Leader

Shoppers Drug Mart; Lake Country; On-site; CAD 26,000 - 29,000; Full time

Benefits offered by this job

Purchase discount program

Flexible schedules

Competitive pay

Online learning through Academy

Job summary

Shoppers Drug Mart in BC is seeking a frontline associate to manage customer service, cashier operations and merchandising across the store. The role involves training cashiers, maintaining store standards, and supporting loss prevention efforts.

Candidates should be computer literate with good planning, organization, and problem-solving skills to ensure a positive shopping experience for customers in a locally owned setting that operates under a national brand.

Qualifications

• Plan, judge and decide how to organize store operations.
• Demonstrate independent thinking to handle daily merchandising and customer service.
• Resolve customer issues with problem solving and adherence to guidelines.
• Be computer literate and comfortable using store software and PC Optimum procedures.
• Maintain organization and time management for efficient store flow.
• Know products and supplies to assist customers and stock.
• Follow cashier and merchandising job functions and policies.

Responsibilities

• Manage customer service, including cashiers and merchandising.
• Ensure cash handling and loss prevention standards are followed.
• Train cashiers and merchandisers in their roles and store procedures.
• Respond to customer inquiries about product locations, rainchecks, refunds and exchanges.

Skills

Planning

Judgement

Independent thinking

Problem solving

Computer literate

Organized

Time management

Knowledge of products

Tools

PC Optimum

Job description

Shoppers Drug Mart in BC is seeking a frontline associate to manage customer service, cashier operations and merchandising across the store. The role involves training cashiers, maintaining store standards, and supporting loss prevention efforts.

Candidates should be computer literate with good planning, organization, and problem-solving skills to ensure a positive shopping experience for customers in a locally owned setting that operates under a national brand.