Front Store Lead: Customer Service & Merchandising

Shoppers Drug Mart Inc.; Regina; On-site; CAD 23,000 - 26,000; Full time

Benefits offered by this job

Purchase discount program

Flexible and varied schedules

Competitive pay

Online learning through Academy

Job summary

Shoppers Drug Mart Inc. is seeking a customer-service oriented team member to manage cashiering, merchandising, and daily store operations in Canada. You will train cashiers, enforce store policies, and support loss prevention while ensuring a friendly shopping experience.

The role involves assisting customers, handling refunds and exchanges, maintaining product displays, and collaborating with the AFSM/FSM. Flexible, service-driven applicants are encouraged to apply.

Qualifications

• Planning, Judgement and Decision Making.
• Independent thinking as it relates to organizing store.
• Problem solving is essential to ensure customer satisfaction.

Responsibilities

• Ensures cashier/merchandising staff comply with all store policies and operating procedures.
• Trains cashiers/merchandisers in job functions.
• Provides on-going guidance and instruction.
• Ensures store employees present proper image to the public in accordance with Uniform Policy.
• Answers inquiries regarding location of product, rainchecks, etc.
• Resolves customer issues according to established guidelines (refunds, exchanges, etc.).
• Promotes the CSI Survey.
• Ensures shelves are clean and organized with proper rotation.
• Ensures product displays are set up and taken down as directed by the AFSM/FSM.
• Performs clerical and banking duties as required.
• Complies with loss prevention policies and procedures.

Skills

Planning and decision making

Independent thinking

Problem solving

Computer literacy

Job description

Shoppers Drug Mart Inc. is seeking a customer-service oriented team member to manage cashiering, merchandising, and daily store operations in Canada. You will train cashiers, enforce store policies, and support loss prevention while ensuring a friendly shopping experience.

The role involves assisting customers, handling refunds and exchanges, maintaining product displays, and collaborating with the AFSM/FSM. Flexible, service-driven applicants are encouraged to apply.