Front Store Supervisor: Customer Service & Merchandising Lead

Shoppers Drug Mart Inc.; Ottawa; Hybrid; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Employee discount program

Flexible schedules

Online learning through Academy

Job summary

Shoppers Drug Mart in Ottawa, Ontario, is seeking a customer-focused team member to manage cashier and merchandising duties while upholding store standards and policies. The role supports loss prevention and assists with daily banking tasks as needed.

You will train cashiers, answer customer inquiries, and help ensure a positive shopping experience. Flexible schedules and ongoing training through Academy are highlighted benefits.

Qualifications

• Planning, Judgement and Decision Making.
• Independent thinking as it relates to organizing store.
• Problem solving is essential to ensure customer satisfaction.

Responsibilities

• Manage cashier/merchandising staff and ensure policies.
• Train cashiers/merchandisers in job functions.
• Provide ongoing guidance and instruction.
• Ensure loss prevention standards are implemented and manage cash office inventory.
• Address customer inquiries and resolve issues per guidelines.
• Maintain shelves and product displays in proper rotation.
• Uphold store housekeeping and safety requirements.
• May perform clerical and banking duties.

Skills

Planning Judgment Decision Making

Independent thinking

Problem solving

Tools

Computer literate

Job description

Shoppers Drug Mart in Ottawa, Ontario, is seeking a customer-focused team member to manage cashier and merchandising duties while upholding store standards and policies. The role supports loss prevention and assists with daily banking tasks as needed.

You will train cashiers, answer customer inquiries, and help ensure a positive shopping experience. Flexible schedules and ongoing training through Academy are highlighted benefits.