Cashier Team Lead & Customer Experience Champion

Shoppers Drug Mart; Ottawa; On-site; CAD 25,000 - 29,000; Full time

Benefits offered by this job

Purchase discount program

Flexible schedules

Online learning through Academy

Job summary

Shoppers Drug Mart in Ottawa, Ontario, is seeking a cashier supervisor to lead and develop a team while delivering exceptional customer service. The role focuses on coaching, scheduling, training, and ensuring store standards are met to enhance the shopping experience for our community.

The position requires strong supervisory skills, retail cash handling experience, and the ability to manage time and tasks effectively in a fast-paced environment.

Qualifications

• Supervisory and labour management experience.
• Experience with retail/grocery and cash handling.
• Strong interpersonal and communication skills.
• Ability to plan, organize and manage time.
• Commitment to providing exceptional customer service.

Responsibilities

• Leads by example and ensures cashier staff demonstrate CORE Values.
• Interviews and recommends final candidates for hiring cashiers.
• Schedules cashier staff hours, days off and vacations within guidelines.
• Trains employees and provides coaching and instructions.
• Assists with performance reviews of cashier staff with the FSM.
• Ensures cashiers comply with Store Standards.

Skills

Supervisory

Cash handling

Customer service

Interpersonal skills

Time management

Tools

POS systems

Job description

Shoppers Drug Mart in Ottawa, Ontario, is seeking a cashier supervisor to lead and develop a team while delivering exceptional customer service. The role focuses on coaching, scheduling, training, and ensuring store standards are met to enhance the shopping experience for our community.

The position requires strong supervisory skills, retail cash handling experience, and the ability to manage time and tasks effectively in a fast-paced environment.